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DEVELOPMENT OF A CUSTOMER SERVICE SYSTEM IN ELECTRONIC COMMERCE
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DEVELOPMENT OF A CUSTOMER SERVICE SYSTEM IN ELECTRONIC COMMERCE (2023)DEVELOPMENT OF A CUSTOMER SERVICE SYSTEM …E-commerce in Ukraine: status, trends, development prospects (2020)E-commerce in Ukraine: status…The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The impact of e-service quali…State-of art and prospects of development of Ukrainian electronic commerce (2018)State-of art and prospects of…Resources, Electronic-Commerce Capabilities and Electronic-Commerce Benefits: Conceptualizing the Links (2014)Resources, Electronic-Commerc…Service quality and e‐commerce: an exploratory analysis (2001)Service quality and e‐commerc…Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Underlying Factors Influencing Consumers’ Trust and Loyalty in E-commerce (2019)Building Consumers’ Trust in Electronic Retail Platforms in the Sub-Saharan Context: an exploratory study on Drivers and Impact on Continuance Intention (2020)Аналіз факторів впливу на розвиток аграрних підприємств на основі технологій е-комерції (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Putting the Service-Profit Chain to Work (1994)The development of an e-travel service quality scale (2007)Exploring the adoption and processing of online holiday reviews: A grounded theory approach (2010)Exploratory Factor Analysis; Concepts and Theory (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The role of E-service quality in shaping online meeting platforms: a case study from higher education sector (2020)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience (2021)ПЕРСПЕКТИВИ РОЗВИТКУ ЕЛЕКТОННОЇ ТОРГІВЛІ В УКРАЇНІ В УМОВАХ ЦИФРОВІЗАЦІЇ ЕКОНОМІКИ (2023)Innovative Aspect of E-Commerce Development in Ukraine (2024)E-commerce in Ukraine: current situation, industrial features and organizational forms (2021)PROSPECTS OF UKRAINE'S DEVELOPMENT IN MODERN WORLD ELECTRONIC MARKETS (2021)ЦИФРОВА ТОРГІВЛЯ В УКРАЇНІ: ТЕНДЕНЦІЇ ТА ПЕРСПЕКТИВИ РОЗВИТКУ (2026)
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References

  • 2019The impact of e-service quality and customer satisfaction on customer behavior in online shopping917 cited
  • 2001Service quality and e‐commerce: an exploratory analysis486 cited
  • 2018State-of art and prospects of development of Ukrainian electronic commerce28 cited
  • 2014Resources, Electronic-Commerce Capabilities and Electronic-Commerce Benefits: Conceptualizing the Links27 cited
  • 2020E-commerce in Ukraine: status, trends, development prospects10 cited

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