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The Expectancy-Disconfirmation Model in the analysis of citizen satisfaction in depopulated regions: Implications for sustainable long term rural development policy
16 references·0 citing·43 second hopsampled
The Expectancy-Disconfirmation Model in the analysis of citizen satisfaction in depopulated regions: Implications for sustainable long term rural development policy (2025)The Expectancy-Disconfirmation Model in t…The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice (2021)The Expectancy‐Disconfirmatio…Cognitive Biases in Performance Evaluations (2015)Cognitive Biases in Performan…An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction (2013)An Experimental Test of the E…lavaan : An R Package for Structural Equation Modeling (2012)lavaan : An R Package for Str…Expectations, Disconfirmation, and Citizen Satisfaction with the US Federal Government: Testing and Expanding the Model (2012)Expectations, Disconfirmation…THE ORDER OF QUESTIONS IN A SURVEY ON CITIZEN SATISFACTION WITH PUBLIC SERVICES: LESSONS FROM A SPLIT‐BALLOT EXPERIMENT (2011)THE ORDER OF QUESTIONS IN A S…Specification, evaluation, and interpretation of structural equation models (2011)Specification, evaluation, an…MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE: EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT (2011)MANAGING CITIZENS' EXPECTATIO…Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services (2007)Evaluating the Expectations D…Citizens, Accountability, and Service Satisfaction (2006)Citizens, Accountability, and…Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government (2005)Testing the Expectancy Discon…Expectations, performance, and citizen satisfaction with urban services (2004)Expectations, performance, an…Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Evaluating the Fit of Structu…Structural Equation Modeling (2001)Structural Equation ModelingA Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Satisfaction: a behavioral perspective on the consumer (2010)Citizen (Dis)satisfaction: An Experimental Equivalence Framing Study (2015)Linking public sector social media and e-government website use to trust in government (2016)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Structural Equation Modeling and Natural Systems (2006)Reporting practices in confirmatory factor analysis: An overview and some recommendations. (2009)Construction and factorial validation of a short form of the Self‐Compassion Scale (2010)Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Structural Equations with Latent Variables. (1991)Testing Structural Equation Models. (1995)qgraph : Network Visualizations of Relationships in Psychometric Data (2012)Common Beliefs and Reality About PLS (2014)Estimating Psychological Networks and their Accuracy: A Tutorial Paper (2016)An Economic Theory of Democracy. (1958)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Compared to What? How Social and Historical Reference Points Affect Citizens’ Performance Evaluations (2017)Serving citizens (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)On the Evaluation of Structural Equation Models (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: A structural equation modelling approach (2012)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Challenging games help students learn: An empirical study on engagement, flow and immersion in game-based learning (2015)Structural Equation Modeling: Concepts, Issues, and Applications. (1996)New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness (2012)A Pure Theory of Local Expenditures (1956)Measuring Expectations (2004)Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship (2010)Pieces of a Puzzle: Linking Government Performance, Citizen Satisfaction, and Trust (2007)Understanding User Revisions When Using Information System Features: Adaptive System Use and Triggers1 (2012)
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References

  • 2012lavaan : An R Package for Structural Equation Modeling27,889 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2003Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures8,974 cited
  • 2011Specification, evaluation, and interpretation of structural equation models3,734 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 2007Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services435 cited
  • 2004Expectations, performance, and citizen satisfaction with urban services419 cited
  • 2005Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government299 cited
  • 2013An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction235 cited
  • 2011MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE: EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT206 cited
  • 2021The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice192 cited
  • 2012Expectations, Disconfirmation, and Citizen Satisfaction with the US Federal Government: Testing and Expanding the Model162 cited
  • 2011THE ORDER OF QUESTIONS IN A SURVEY ON CITIZEN SATISFACTION WITH PUBLIC SERVICES: LESSONS FROM A SPLIT‐BALLOT EXPERIMENT

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156 cited
  • 2001Structural Equation Modeling151 cited
  • 2006Citizens, Accountability, and Service Satisfaction149 cited
  • 2015Cognitive Biases in Performance Evaluations142 cited
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