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Using the Kano Method to Evaluate Features of Chatbot-Based Technological Support for Recovery from Alcohol Use Disorder
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Using the Kano Method to Evaluate Features of Chatbot-Based Technological Support for Recovery from Alcohol Use Disorder (2025)Using the Kano Method to Evaluate Feature…Chatbot-assisted therapy for patients with methamphetamine use disorder: a preliminary randomized controlled trial (2023)Chatbot-assisted therapy for …Validity of Chatbot Use for Mental Health Assessment: Experimental Study (2022)Validity of Chatbot Use for M…Contrasting a Mobile App With a Conversational Chatbot for Reducing Alcohol Consumption: Randomized Controlled Pilot Trial (2022)Contrasting a Mobile App With…Chatbot-Based Assessment of Employees’ Mental Health: Design Process and Pilot Implementation (2021)Chatbot-Based Assessment of E…A randomized controlled trial of a therapeutic relational agent for reducing substance misuse during the COVID-19 pandemic (2021)A randomized controlled trial…The Conceptual Framework of Harmful Gambling: A revised framework for understanding gambling harm (2020)The Conceptual Framework of H…Promotion of Continuous Use of a Self-guided Mental Healthcare System by a Chatbot (2020)Promotion of Continuous Use o…CARO (2020)CAROA theory of multiformat communication: mechanisms, dynamics, and strategies (2020)A theory of multiformat commu…Accuracy of a Chatbot (Ada) in the Diagnosis of Mental Disorders: Comparative Case Study With Lay and Expert Users (2019)Accuracy of a Chatbot (Ada) i…Technology and mental health: The role of artificial intelligence (2018)Technology and mental health:…Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance (2016)Understanding the relationshi…The concerned significant others of people with gambling problems in a national representative sample in Sweden – a 1 year follow-up study (2013)The concerned significant oth…Diagnostic and Statistical Manual of Mental Disorders (2013)Diagnostic and Statistical Ma…Minimal Treatment Approaches for Concerned Significant Others of Problem Gamblers: A Randomized Controlled Trial (2007)Minimal Treatment Approaches …An integrated approach to innovative product development using Kano’s model and QFD (2000)An integrated approach to inn…Pathological gambling: Etiology, comorbidity, and treatment. 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(1994)Gambling problems in the family – A stratified probability sample study of prevalence and reported consequences (2008)Conceptual Framework of Harmful Gambling, Third Edition (2018)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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(2022)Mental-LLM (2024)Gambling and the Health of the Public: Adopting a Public Health Perspective (1999)Prevalence of Adolescent Problem Gambling: A Systematic Review of Recent Research (2016)Problem gambling worldwide: An update and systematic review of empirical research (2000–2015) (2016)A bad bet for sports fans: the case for ending the “gamblification” of sport (2023)Smartphone app-delivered Acceptance and Commitment Therapy (ACT) for post-traumatic stress disorder and gambling harm in veterans: A pilot feasibility study (2025)An Application of Hierarchical Kappa-type Statistics in the Assessment of Majority Agreement among Multiple Observers (1977)Inter‐rater reliability of the Structured Clinical Interview for DSM‐IV Axis I Disorders (SCID I) and Axis II Disorders (SCID II) (2010)Mental Health Smartphone Apps: Review and Evidence-Based Recommendations for Future Developments (2016)Changes to the Psychiatric Chatbot Landscape: A Systematic Review of Conversational Agents in Serious Mental Illness: Changements du paysage psychiatrique des chatbots: une revue systématique des agents conversationnels dans la maladie mentale sérieuse (2020)Artificial intelligence and machine learning in mobile apps for mental health: A scoping review (2022)Chatbots to Support Young Adults’ Mental Health: An Exploratory Study of Acceptability (2022)Organizational Information Requirements, Media Richness and Structural Design (1986)Advances in Consumer Research (1992)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)The future of buyer–seller interactions: a conceptual framework and research agenda (2021)Complaint De-Escalation Strategies on Social Media (2022)Emerging digital technologies and consumer decision-making in retail sector: Towards an integrative conceptual framework (2023)A Brief Measure for Assessing Generalized Anxiety Disorder (2006)The PHQ-8 as a measure of current depression in the general population (2008)Changes in stress, burnout, and resilience associated with an 8-week intervention with relational agent “Woebot” (2023)Operationalising AI ethics through the agile software development lifecycle: a case study of AI-enabled mobile health applications (2023)Artificial Intelligence-Powered Cognitive Behavioral Therapy Chatbots, a Systematic Review (2024)Psychometric properties of the Beck Depression Inventory: Twenty-five years of evaluation (1988)The structure of negative emotional states: Comparison of the Depression Anxiety Stress Scales (DASS) with the Beck Depression and Anxiety Inventories (1995)The Posttraumatic Stress Disorder Checklist for DSM‐5 (PCL‐5): Development and Initial Psychometric Evaluation (2015)
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References

  • 2013Diagnostic and Statistical Manual of Mental Disorders116,254 cited
  • 2000An integrated approach to innovative product development using Kano’s model and QFD281 cited
  • 2018Technology and mental health: The role of artificial intelligence129 cited
  • 2019Accuracy of a Chatbot (Ada) in the Diagnosis of Mental Disorders: Comparative Case Study With Lay and Expert Users127 cited
  • 2016Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance97 cited
  • 2021A randomized controlled trial of a therapeutic relational agent for reducing substance misuse during the COVID-19 pandemic93 cited
  • 2020The Conceptual Framework of Harmful Gambling: A revised framework for understanding gambling harm92 cited
  • 2007Minimal Treatment Approaches for Concerned Significant Others of Problem Gamblers: A Randomized Controlled Trial91 cited
  • 2020A theory of multiformat communication: mechanisms, dynamics, and strategies83 cited
  • 2013The concerned significant others of people with gambling problems in a national representative sample in Sweden – a 1 year follow-up study78 cited
  • 2021Chatbot-Based Assessment of Employees’ Mental Health: Design Process and Pilot Implementation73 cited
  • 2022Validity of Chatbot Use for Mental Health Assessment: Experimental Study59 cited
  • 2020CARO35 cited
  • 2022

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Contrasting a Mobile App With a Conversational Chatbot for Reducing Alcohol Consumption: Randomized Controlled Pilot Trial
32 cited
  • 2023Chatbot-assisted therapy for patients with methamphetamine use disorder: a preliminary randomized controlled trial21 cited
  • 2020Promotion of Continuous Use of a Self-guided Mental Healthcare System by a Chatbot17 cited
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