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Measuring the impacts of a major metro disruption in Montréal, Canada, on riders’ satisfaction and willingness to recommend the service to others
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Measuring the impacts of a major metro disruption in Montréal, Canada, on riders’ satisfaction and willingness to recommend the service to others (2025)Measuring the impacts of a major metro di…Commuters’ satisfaction with public transport (2020)Commuters’ satisfaction with …The underlying effect of public transport reliability on users’ satisfaction (2019)The underlying effect of publ…The role of critical incidents and involvement in transit satisfaction and loyalty (2019)The role of critical incident…Analysis of transit users’ waiting tolerance in response to unplanned service disruptions (2019)Analysis of transit users’ wa…Analysing the association of dissonance between actual and ideal commute time and commute satisfaction (2019)Analysing the association of …Plan-based flexible bus bridging operation strategy (2018)Plan-based flexible bus bridg…Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Evaluating passenger satisfac…What influences satisfaction and loyalty in public transport? A review of the literature (2017)What influences satisfaction …Models of Affective Decision Making (2016)Models of Affective Decision …Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Enjoying loyalty: The relatio…Metro service disruptions: how do people choose to travel? (2015)Metro service disruptions: ho…Internet, Phone, Mail and Mixed-Mode Surveys: The Tailored Design Method (2014)Internet, Phone, Mail and Mix…Customer Loyalty Differences between Captive and Choice Transit Riders (2014)Customer Loyalty Differences …Modeling Ordered Choices, A Primer (2011)Modeling Ordered Choices, A P…Frequency of negative critical incidents and satisfaction with public transport services. II (2001)Frequency of negative critica…Frequency of negative critical incidents and satisfaction with public transport services. I (2001)Frequency of negative critica…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Whence Consumer Loyalty? (1999)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Is having a positive image of public transit associated with travel satisfaction and continued transit usage? An exploratory study of bus transit (2018)Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers (2019)How much dissatisfaction is too much for transit? Linking transit user satisfaction and loyalty using panel data (2020)Prospect Theory: An Analysis of Decision under Risk (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Prospect theory: An analysis of decision under risk (1988)e-Learning continuance intention: Moderating effects of user e-learning experience (2010)Drivers of customer satisfaction with public transport services (2015)Fresh perspectives on customer experience (2015)Power analysis and determination of sample size for covariance structure modeling. 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(1988)lavaan : An R Package for Structural Equation Modeling (2012)The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective (2020)Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Public transit user satisfaction: Variability and policy implications (2008)Quality attributes of public transport that attract car users: A research review (2012)Public transport accessibility accounting for level of service and competition for urban opportunities: An equity analysis for education in Santiago de Chile (2020)Robustness and disturbances in public transport (2022)Sustainable development solutions of public transportation:An integrated IMF SWARA and Fuzzy Bonferroni operator (2023)Stress that Doesn't Pay: The Commuting Paradox* (2008)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)Investigating commuters’ satisfaction with public transit: A latent class modeling approach (2021)Income and commute satisfaction: On the mediating roles of transport poverty and health conditions (2022)The effect of transport infrastructure, congestion and reliability on mental wellbeing: a systematic review of empirical studies (2022)Crowd intelligence: Analyzing online product reviews for preference measurement (2015)Dissuasive exit signage for building fire evacuation (2016)Value orientation and payment for ecosystem services: Perceived detrimental consequences lead to willingness-to-pay for ecosystem services (2017)Structural drivers of upstream supply chain complexity and the frequency of supply chain disruptions (2015)Sexual assault incidents among college undergraduates: Prevalence and factors associated with risk (2017)PISA 2018 Assessment and Analytical Framework (2019)
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References

  • 2014Internet, Phone, Mail and Mixed-Mode Surveys: The Tailored Design Method1,766 cited
  • 2017What influences satisfaction and loyalty in public transport? A review of the literature446 cited
  • 2016Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit274 cited
  • 2011Modeling Ordered Choices, A Primer264 cited
  • 2001Frequency of negative critical incidents and satisfaction with public transport services. I256 cited
  • 2018Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service245 cited
  • 2019The role of critical incidents and involvement in transit satisfaction and loyalty154 cited
  • 2014Customer Loyalty Differences between Captive and Choice Transit Riders128 cited
  • 2019The underlying effect of public transport reliability on users’ satisfaction124 cited
  • 2020Commuters’ satisfaction with public transport114 cited
  • 2019Analysing the association of dissonance between actual and ideal commute time and commute satisfaction109 cited
  • 2018Plan-based flexible bus bridging operation strategy107 cited
  • 2016Models of Affective Decision Making105 cited
  • 2001Frequency of negative critical incidents and satisfaction with public transport services. II105 cited

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  • 2019Analysis of transit users’ waiting tolerance in response to unplanned service disruptions73 cited
  • 2015Metro service disruptions: how do people choose to travel?72 cited
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