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Deconstructing Expected Passenger Experience in Aiports
16 references·0 citing·42 second hop
Deconstructing Expected Passenger Experience in Aiports (2014)Deconstructing Expected Passenger Experie…Airport systems planning, design, and management (2020)Airport systems planning, des…Towards Airport Passenger Experience Models (2019)Towards Airport Passenger Exp…Passenger experience at airports : An activity-centred approach (2013)Passenger experience at airpo…Managing airports: an international perspective, 4th edition (2013)Managing airports: an interna…Digital Business Strategy: Toward a Next Generation of Insights (2013)Digital Business Strategy: To…United Breaks Guitars (2012)United Breaks GuitarsThe Experience Economy (2012)The Experience EconomyChallenges in Passenger Terminal Design: A conceptual model of passenger experience (2012)Challenges in Passenger Termi…Passenger experience in an airport: an activity-centred approach (2009)Passenger experience in an ai…Word of Mouse (2008)Word of MouseWaiting and queuing in the check-in hall: An ethnographic study of queuing and waiting for check-in services at Manchester Airport (2008)Waiting and queuing in the ch…Advantages and Disadvantages of Four Interview Techniques in Qualitative Research (2008)Advantages and Disadvantages …Interviewing as qualitative research a guide for researchers in education and the social sciences (2006)Interviewing as qualitative r…Airline Business in the 21st Century (2005)Airline Business in the 21st …Managing Airports: An International Perspective (2001)Managing Airports: An Interna…Compatibility Management: Customer‐to‐Customer Relationships in Service Environments (1989)Compatibility Management: Cus…Strategic Airport Planning (1997)Efficient use of airport capacity (2002)The Airport Business (2005)Passengers' expectations of airport service quality (2007)The Presentation of Self in Everyday Life. (1956)The Marketing Imagination (1983)Problems and Strategies in Services Marketing (1985)Customer voluntary performance: Customers as partners in service delivery (1997)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Internet Communication and Qualitative Research (2000)Qualitative Research Interviewing (2001)Self‐disclosure in computer‐mediated communication: The role of self‐awareness and visual anonymity (2001)Semistructured interviewing in primary care research: a balance of relationship and rigour (2019)Transparency and replicability in qualitative research: The case of interviews with elite informants (2019)Expanding Qualitative Research Interviewing Strategies: Zoom Video Communications (2020)A resource‐based view of the firm (1984)Strategic alignment: Leveraging information technology for transforming organizations (1999)Firm resources and sustained competitive advantage (2004)Digital Transformation Strategies (2015)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)Understanding digital transformation: A review and a research agenda (2019)Cognitive Therapy and the Emotional Disorders (1975)Choices, values, and frames. (1984)Why are you telling me this? An examination into negative consumer reviews on the Web (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Diffusion of Innovations 1 (2019)Real Options by Spreadsheet: Parking Garage Case Example (2006)Airports, mobility and the calculative architecture of affective control (2007)An early assessment of the impact of COVID-19 on air transport: Just another crisis or the end of aviation as we know it? (2020)How important are commercial revenues to today's airports? (2008)Spending time, spending money: passenger segmentation in an international airport (2012)Service quality of airports' food and beverage retailers. A fuzzy approach (2016)Street Phenomenology (2003)How learning in an inverted classroom influences cooperation, innovation and task orientation (2012)Qualitative Data Analysis (2015)eAirlines: strategic and tactical use of ICTs in the airline industry (2003)An analysis of European low-cost airlines and their networks (2005)Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines (2005)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Customer Engagement (2011)
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References

  • 2006Interviewing as qualitative research a guide for researchers in education and the social sciences9,932 cited
  • 2013Digital Business Strategy: Toward a Next Generation of Insights4,375 cited
  • 2012The Experience Economy1,889 cited
  • 2008Advantages and Disadvantages of Four Interview Techniques in Qualitative Research1,327 cited
  • 2020Airport systems planning, design, and management670 cited
  • 1989Compatibility Management: Customer‐to‐Customer Relationships in Service Environments435 cited
  • 2008Word of Mouse367 cited
  • 2001Managing Airports: An International Perspective319 cited
  • 2005Airline Business in the 21st Century198 cited
  • 2013Managing airports: an international perspective, 4th edition55 cited
  • 2009Passenger experience in an airport: an activity-centred approach49 cited
  • 2012United Breaks Guitars34 cited
  • 2019Towards Airport Passenger Experience Models31 cited
  • 2012Challenges in Passenger Terminal Design: A conceptual model of passenger experience30 cited
  • 2008Waiting and queuing in the check-in hall: An ethnographic study of queuing and waiting for check-in services at Manchester Airport13 cited

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  • 2013Passenger experience at airports : An activity-centred approach13 cited
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