Communication Matters: How It Shapes Relationship and Employee Performance

Abstract

Effective communication is a vital component in shaping professional relationships and enhancing employee performance within organizational settings. This study investigates the extent to which communication, alongside factors such as relationship-building and training provision, influences both qualitative and quantitative aspects of employee performance. Conducted in Yangon, Myanmar, the research employs a descriptive design and a quantitative approach, drawing on data from 388 respondents through structured survey questionnaires. Statistical techniques including regression analysis, correlation analysis, mediation analysis, and hypothesis testing using Jamovi software 2.6.2.0 were utilized to assess the relationships among the study variables. The findings revealed significant, though modest, positive correlations between communication and key workplace factors such as relationship-building, training, and employee performance. Relationship-building showed the strongest associations with both qualitative and quantitative performance, while training provision also contributed meaningfully to performance outcomes. Mediation analysis confirmed that building relationship significantly mediates the relationship between communication and employee performance. These insights underscore the interconnected nature of organizational communication and training opportunities in shaping workplace relationship and enhancing employee performance. Practically, the study offers valuable implications for organizational leaders and HR professionals seeking to optimize the effect of communication and invest in communication strategies that enhance employee outcomes. By addressing the factors highlighted in this research, organizations can create more supportive, engaging, and high-performing work cultures.

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