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As technology becomes more prevalent in the workplace, managers may encounter difficulties in delivering effective feedback to employees, leading to increased stress and a reluctance to provide that feedback. This study assesses the potential advantages of a digital intervention, specifically the nimble bubble online training platform, aimed at assisting managers in overcoming these challenges. Grounded in Self-Determination Theory (SDT), this platform employs brief daily exercises over a six-week period to enhance managers' ability to provide optimal change-oriented feedback. In a randomized controlled trial, 98 managers were assigned to either an experimental group receiving the nimble bubble training or an active control group. Participants completed surveys at three time points: pre-intervention (n=98), immediately post-intervention (n=86), and four weeks follow-up (n=76). Results from multilevel analyses revealed significant positive effects of the intervention on managers' incremental and static competence, as well as reductions in stress levels and feedback avoidance behaviors. Trajectory analyses of the experimental group revealed significant negative quadratic trends for both incremental and static competence, indicating that the intervention's effects on competence initially increased but then stabilized or decreased over time. Additionally, negative linear trends were found for both feedback avoidance and stress, suggesting continuous improvement in these outcomes throughout the study period. Further analysis showed that static competence predicted lower stress levels, and incremental competence predicted decreased feedback avoidance over time. Theoretical and practical implications are discussed.
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