Articlediamond2025

The Mediating Role of Job Satisfaction in the Relationship between Quality of Work Life, Motivation, and Turnover Intention among Millennial Lecturers in Islamic Higher Education

Octa Nilam Lukkita Aga · Adler Haymans Manurung · Tri Widyastuti · Supardi Supardi · Ahmad Muchlisin Natas Pasaribu

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Employee Performance and Management Job Satisfaction and Organizational Behavior School Leadership and Teacher Performance

Abstract

This study investigates the mediating role of job satisfaction in the relationship between Quality of Work Life (QWL) and work motivation on turnover intention among millennial lecturers in Islamic higher education institutions, specifically within Muhammadiyah universities in the Greater Jakarta (Jabodetabek) area. Using a quantitative explanatory design, data were collected from 290 lecturers through structured questionnaires and analyzed using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) approach. The results reveal that both QWL and motivation have a significant positive impact on job satisfaction, while job satisfaction exerts a significant negative effect on turnover intention. Moreover, job satisfaction partially mediates the effects of QWL and motivation on turnover intention, indicating that a high-quality work environment and strong intrinsic motivation enhance satisfaction, which subsequently reduces the desire to leave. The findings highlight that improving QWL through supportive leadership, fair compensation, and work–life balance, as well as fostering motivation through recognition and professional growth opportunities, can strengthen lecturers’ commitment and retention. The study contributes theoretically by integrating Herzberg’s Two-Factor Theory and Social Exchange Theory within an Islamic management perspective, demonstrating that human resource practices rooted in ethical and spiritual values effectively sustain institutional stability. Practically, the results provide strategic insights for higher education policymakers to design adaptive and value-based HR frameworks that meet the professional and generational expectations of millennial lecturers in Islamic universities

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References

2020The application of Herzberg's two-factor theory of motivation to job satisfaction in clinical laboratories in Omani hospitals 2022Servant Leadership and Creativity: A Study of the Sequential Mediating Roles of Psychological Safety and Employee Well-Being 2021Determinants of Job Satisfaction and Its Implications for the Lecturers Performance 2022The perceived overqualification's effect on innovative work behaviour: Do transformational leadership and turnover intention matter?2019A changing world of work. What can we learn from the service sector about employing Millennials (and Gen Z)?2023Meaningful work from ethics perspective: Examination of ethical antecedents and outcomes of meaningful work 2021Examining the quality of work life: empirical testing indicators in the public organisation 2022Pengaruh Quality of Work Life dan Employee Engagement Terhadap Komitmen Organisasi pada Anita Phoneshop Baturaja

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