Management Perceptions of Internet-Based Banking Services in Nigerian Commercial Banks

Abstract

Abstract This study investigates management perceptions of internet-based banking services with special references to commercial banks in Nigeria. There was a significant difference between male and female management perceptions of internet-based banking services; management had significant positive rather than negative perception of Internet-based banking services; there was a significant difference between strategic and tactical management perceptions of Internet-based banking services. Gender age, work experience, management cadre and computer experience/training strongly influenced the management perceptions of Internet-based banking services in the Nigerian commercial banking system. Suggestions are proffered on how to further enhance management's positive perceptions of the Internet-based banking services in Nigerian commercial banks.

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