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Predicting customer churn in mobile networks through analysis of social groups

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References

2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
2005Computer assisted customer churn management: State-of-the-art and future trends340 cited
2008Social ties and their relevance to churn in mobile telecom networks329 cited

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2015Including high-cardinality attributes in predictive models: A case study in churn prediction in the energy sector77 cited
2011Predicting customer churn through interpersonal influence72 cited
2023Hyperparameter Optimization and Combined Data Sampling Techniques in Machine Learning for Customer Churn Prediction: A Comparative Analysis71 cited
2017A churn prediction model for prepaid customers in telecom using fuzzy classifiers66 cited
2016Opinion leadership in small groups63 cited
2013Prediction of Subscriber Churn Using Social Network Analysis

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61 cited

2013A Hybrid Churn Prediction Model in Mobile Telecommunication Industry57 cited

2012Applications of Data Mining Techniques in Telecom Churn Prediction55 cited

2016Predicting time-to-churn of prepaid mobile telephone customers using social network analysis46 cited

2017On the operational efficiency of different feature types for telco Churn prediction43 cited

2020Social Network Analysis and Churn Prediction in Telecommunications Using Graph Theory43 cited