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The Effects of Quality on Business Performance
16 references·10 citing·35 second hop
The Effects of Quality on Business Performance (1998)The Effects of Quality on Business Perfor…The Quarterly Journal of Economics (2024)The Quarterly Journal of Econ…Social Research Methods (2013)Social Research MethodsCustomer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…The Practice of Social Research (1989)The Practice of Social Resear…The PIMS principles: Linking strategy to performance (1989)The PIMS principles: Linking …Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Social Research Methods (1984)Social Research MethodsPremiums for High Quality Products as Returns to Reputations (1983)Premiums for High Quality Pro…Out of the Crisis (1982)Out of the CrisisAn Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…The Practice of Social Research. (1976)The Practice of Social Resear…Consumer Demand: A New Approach. (1975)Consumer Demand: A New Approa…Total quality control (1961)Total quality controlExamining the relationship between e-service recovery quality and e-service recovery satisfaction moderated by perceived justice in the banking context (2020)Examining the relationship be…An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm (2020)An ANP-Balanced Scorecard Met…Extent of managerial IT use, learning routines, and firm performance: A structural equation modeling of their relationship (2013)Extent of managerial IT use, …Evaluating and prioritising critical success factors of TQM implementation based on fuzzy AHP (2012)Evaluating and prioritising c…ISO 9000:2000 certification and business results (2011)ISO 9000:2000 certification a…Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry (2010)Quality, value, satisfaction …The direct and indirect impact of product quality on financial performance: A causal model (2008)The direct and indirect impac…Impacts of information management on business performance (2007)Impacts of information manage…Benchmarking Singapore’s high‐TQM maturity organisations (2001)Benchmarking Singapore’s high…An integrated view of project and quality management for project‐based organizations (2000)An integrated view of project…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)The Role of Market Forces in Assuring Contractual Performance (1981)Consumer Information, Product Quality, and Seller Reputation (1982)Asymmetric Information, Bank Lending and Implicit Contracts: A Stylized Model of Customer Relationships (1990)Initial Public Offerings and Underwriter Reputation (1990)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Three Approaches to Qualitative Content Analysis (2005)Qualitative research: Methods in the social sciences (2006)Collecting and Interpreting Qualitative Materials (2012)Content analysis: Method, applications, and issues (1992)BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)A Theory of Fairness, Competition, and Cooperation (1999)Boys will be Boys: Gender, Overconfidence, and Common Stock Investment (2001)The Skill Content of Recent Technological Change: An Empirical Exploration (2003)The Advantages and Disadvantages of Using Qualitative and Quantitative Approaches and Methods in Language “Testing and Assessment” Research: A Literature Review (2016)What Influences Saturation? Estimating Sample Sizes in Focus Group Research (2019)Mixed-Methods Research: A Discussion on its Types, Challenges, and Criticisms (2021)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1989The Practice of Social Research14,398 cited
  • 1982Out of the Crisis7,278 cited
  • 1976The Practice of Social Research.7,194 cited
  • 2024The Quarterly Journal of Economics7,176 cited
  • 2013Social Research Methods6,542 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1983Premiums for High Quality Products as Returns to Reputations2,325 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1984Social Research Methods1,629 cited
  • 1961Total quality control1,547 cited
  • 1989The PIMS principles: Linking strategy to performance1,302 cited
  • 1975Consumer Demand: A New Approach.

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1,235 cited

Cited by

  • 2020Examining the relationship between e-service recovery quality and e-service recovery satisfaction moderated by perceived justice in the banking context58 cited
  • 2010Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry55 cited
  • 2011ISO 9000:2000 certification and business results47 cited
  • 2000An integrated view of project and quality management for project‐based organizations47 cited
  • 2008The direct and indirect impact of product quality on financial performance: A causal model38 cited
  • 2013Extent of managerial IT use, learning routines, and firm performance: A structural equation modeling of their relationship38 cited
  • 2007Impacts of information management on business performance29 cited
  • 2012Evaluating and prioritising critical success factors of TQM implementation based on fuzzy AHP24 cited
  • 2020An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm19 cited
  • 2001Benchmarking Singapore’s high‐TQM maturity organisations18 cited