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"Assessing The Quality Of Higher Education Services Using A Modified Servqual Scale "
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"Assessing The Quality Of Higher Education Services Using A Modified Servqual Scale " (2012)"Assessing The Quality Of Higher Educatio…A First Course in Factor Analysis (2013)A First Course in Factor Anal…The relationship between service quality and customer satisfaction – a factor specific approach (2002)The relationship between serv…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Adapting the SERVQUAL scale to hospital services: an empirical investigation. (1992)Adapting the SERVQUAL scale t…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Zero defections: quality comes to services. (1990)Zero defections: quality come…Juran's Quality Control Handbook (1990)Juran's Quality Control Handb…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan (2024)Perceived service quality and…Service Quality at Technical and Vocational Education and Training Colleges: Perception According to Demographic Factors (2018)Service Quality at Technical …Adaptación de la Escala de Satisfacción Académica en Estudiantes Universitarios Chilenos (2018)Adaptación de la Escala de Sa…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)The MOS 36-Item Short-Form Health Survey (SF-36) (1993)Factor analysis in the development and refinement of clinical assessment instruments. (1995)Scale Development Research (2006)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2013A First Course in Factor Analysis4,527 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 1990Juran's Quality Control Handbook1,384 cited
  • 1992Adapting the SERVQUAL scale to hospital services: an empirical investigation.

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1,236 cited
  • 2002The relationship between service quality and customer satisfaction – a factor specific approach897 cited
  • Cited by

    • 2018Adaptación de la Escala de Satisfacción Académica en Estudiantes Universitarios Chilenos55 cited
    • 2024Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan28 cited
    • 2018Service Quality at Technical and Vocational Education and Training Colleges: Perception According to Demographic Factors23 cited