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Hotelqual: una escala para medir la calidad percibida en servicios de alojamiento
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Hotelqual: una escala para medir la calidad percibida en servicios de alojamiento (1999)Hotelqual: una escala para medir la calid…Analysis of health spa customers expectations and perceptions: The case of Spanish establishments (2006)Analysis of health spa custom…Dimensiones y medición de la calidad de servicio en empresas hoteleras (2001)Dimensiones y medición de la …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The moderating role of familiarity in rural tourism in Spain (2006)Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS (2010)Gestión del conocimiento y orientación al marketing interno en el desarrollo de ventajas competitivas en el sector hotelero (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Practice of Social Research (1989)Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Uganda Health and Fitness Sector (2012)
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  • 2006Analysis of health spa customers expectations and perceptions: The case of Spanish establishments33 cited
  • 2001Dimensiones y medición de la calidad de servicio en empresas hoteleras29 cited

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