A Knowledge Management Success Model: An Extension of DeLone and McLean's IS Success Model

Murray Eugene Jennex · Lorne Olfman

63 citations0/0 files storedJournal of the Association for Information Systems

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Knowledge Management and Sharing Knowledge Management and Technology

Abstract

This paper describes a knowledge management system, KMS, Success Model that is based on the IS Success Model proposed by DeLone and McLean (1992) and modified by DeLone and McLean (2002). The KMS Success Model is derived through the identification of knowledge management, KM, constructs within the System Quality and Information Quality dimensions of the original success model. Additionally, the Perceived Benefit model from Thompson, Higgins, and Howell (1991) is added to the Intent to Use dimension to help predict voluntary usage of the KMS. The KM constructs were identified though a longitudinal study of a knowledge using organization. Additional studies looking at the use of knowledge management in projects were used for additional support for the constructs. Methods of operationalizing the constructs and implications for the design and implementation of KMS are also discussed.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 63 citations exist upstream.

References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1994A Dynamic Theory of Organizational Knowledge Creation 1997The Tacit Dimension 1992Information Systems Success: The Quest for the Dependent Variable 2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 1959Personal Knowledge: Towards a Post-Critical Philosophy 1999What's your strategy for managing knowledge?1991Personal Computing: Toward a Conceptual Model of Utilization1

Cited by

2010Assessing blog-user satisfaction using the expectation and disconfirmation approach 2005Assessing Knowledge Management System User Acceptance with the Technology Acceptance Model 2016Determinants of knowledge management systems success in the banking industry 2021Validation of the D&M IS success model in the context of accounting information system of the banking sector in the least developed countries 2005An Empirical Study on Measuring the Success of Knowledge Repository Systems

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.