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How High Is Your Return on Management
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How High Is Your Return on Management (1998)How High Is Your Return on ManagementThe role of follow‐up in achieving results from self‐assessment processes (2006)The role of follow‐up in achi…The (un)intended outcome of public sector performance measurement (2005)The (un)intended outcome of p…Aligning service strategy through Super-Measure management (2002)Aligning service strategy thr…THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Case Study Research: Design and Methods (1984)Basics of Qualitative Research (1992)DIFFUSION OF ADMINISTRATIVE INNOVATION: TQM IMPLEMENTATION AND EFFECTIVENESS IN A GLOBAL ORGANIZATION (2008)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)The impact of balanced scorecards in a public sector environment (2007)NEW PUBLIC MANAGEMENT IN PUBLIC SECTOR ORGANIZATIONS: THE DARK SIDES OF MANAGERIALISTIC ‘ENLIGHTENMENT’ (2009)Performance management in the public sector (2009)Managing strategic consensus: the foundation of effective implementation (1992)Using the balanced scorecard as a strategic management system (1996)
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  • 2005The (un)intended outcome of public sector performance measurement187 cited
  • 2006The role of follow‐up in achieving results from self‐assessment processes26 cited
  • 2002Aligning service strategy through Super-Measure management12 cited

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