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Towards a Taxonomy of Service Design Methods and Tools · Study

WorkTowards a Taxonomy of Service Design Methods and Tools

Nuno Nunes2013

Work2013

Towards a Taxonomy of Service Design Methods and Tools

48 citations·0/0 files stored·Lecture notes in business information processing

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Service and Product Innovation Design Education and Practice Innovative Approaches in Technology and Social Development

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References

1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1993Reengineering the corporation: A manifesto for business revolution 1993Process innovation: reengineering work through information technology 2019Welcome to the experience economy 1984Designing services that deliver 2012This is Service Design Thinking: Basics – Tools – Cases 2008Motivación de los empleados: un poderoso modelo nuevo 2000New Service Development and Innovation in the New Economy

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2020Enhancing design thinking approaches to innovation through gamification 2017Designing, Adapting and Selecting Tools for Creative Engagement: A Generative Framework 2018Hybrid user experience (UX) modelling in a heritage setting 2018HYBRID USER EXPERIENCE (UX) MODELLING IN A HERITAGE SETTING

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2002Research opportunities in service process designarticle · 4 shared references 2011Service Design - a conceptualization of an emerging practicearticle · 4 shared references 2012Design in the Experience Economy: Using Emotional Design for Service Innovationchapter · 4 shared references 2014A visual interactive method for service prototypingarticle · 4 shared references 2011Service Design Visualisations meet Service Theory : Strengths, weaknesses and perspectivesarticle · 4 shared references 2009Service Design for Experience-Centric Servicesarticle · 3 shared references

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Year2013

Typeother

Published2013-01-01

VenueLecture notes in business information processing

ISSN-L1865-1348

Languageen

Citations48

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-642-36356-6_16

openalex_workW5551006

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