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Towards a Taxonomy of Service Design Methods and Tools
9 references·5 citing·35 second hop
Towards a Taxonomy of Service Design Methods and Tools (2013)Towards a Taxonomy of Service Design Meth…Welcome to the experience economy (2019)Welcome to the experience eco…This is Service Design Thinking: Basics – Tools – Cases (2012)This is Service Design Thinki…Motivación de los empleados: un poderoso modelo nuevo (2008)Motivación de los empleados: …Bringing Service Design to Service Sciences, Management and Engineering (2008)Bringing Service Design to Se…New Service Development and Innovation in the New Economy (2000)New Service Development and I…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Process innovation: reengineering work through information technology (1993)Process innovation: reenginee…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Designing services that deliver (1984)Designing services that deliv…User Experience, Business Models, and Service Design in Concert: Towards a General Methodological Framework for Value Proposition Enhancement (2023)User Experience, Business Mod…Enhancing design thinking approaches to innovation through gamification (2020)Enhancing design thinking app…HYBRID USER EXPERIENCE (UX) MODELLING IN A HERITAGE SETTING (2018)HYBRID USER EXPERIENCE (UX) M…Hybrid user experience (UX) modelling in a heritage setting (2018)Hybrid user experience (UX) m…Designing, Adapting and Selecting Tools for Creative Engagement: A Generative Framework (2017)Designing, Adapting and Selec…Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Building Theories from Case Study Research (1989)How Many Interviews Are Enough? (2005)Using thematic analysis in psychology (2006)Gamification-as-Innovation: A Review (2021)Gamification in innovation teams (2022)Leveling up in corporate training: Unveiling the power of gamification to enhance knowledge retention, knowledge sharing, and job performance (2024)Delivering quality service: balancing customer perceptions and expectations (1990)Service management and marketing: managing the moments of truth in service competition (1990)Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches (2017)Improving service quality through customer journey analysis (2016)Bridging sustainable business model innovation and user-driven innovation: A process for sustainable value proposition design (2017)Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda (2020)The Capabilities of Market-Driven Organizations (1994)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)DEFINING SUPPLY CHAIN MANAGEMENT (2001)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The female leadership advantage: An evaluation of the evidence (2003)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)The innovative behaviour of tourism firms—Comparative studies of Denmark and Spain (2006)Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry (2010)Toward a Theoretical Foundation for Experience Design in Tourism (2013)Design thinking to enhance the sustainable business modelling process – A workshop based on a value mapping process (2016)Escaping the iron cage: Liabilities of origin and CSR reporting of emerging market multinational enterprises (2016)Value Creation through Novel Resource Configurations in a Digitally Enabled World (2017)
this work references cited by second hop

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1993Process innovation: reengineering work through information technology4,378 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1984Designing services that deliver1,272 cited
  • 2012This is Service Design Thinking: Basics – Tools – Cases798 cited
  • 2008Motivación de los empleados: un poderoso modelo nuevo782 cited
  • 2000New Service Development and Innovation in the New Economy252 cited
  • 2008Bringing Service Design to Service Sciences, Management and Engineering160 cited

Cited by

  • 2020Enhancing design thinking approaches to innovation through gamification80 cited
  • 2023User Experience, Business Models, and Service Design in Concert: Towards a General Methodological Framework for Value Proposition Enhancement11 cited
  • 2017Designing, Adapting and Selecting Tools for Creative Engagement: A Generative Framework9 cited
  • 2018Hybrid user experience (UX) modelling in a heritage setting4 cited
  • 2018HYBRID USER EXPERIENCE (UX) MODELLING IN A HERITAGE SETTING4 cited

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