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Bringing Service Design to Service Sciences, Management and Engineering · Study

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ChapterBringing Service Design to Service Sciences, Management and Engineering

Stefan Holmlid2008

Chapter2008

Bringing Service Design to Service Sciences, Management and Engineering

Stefan Holmlid · Shelley Evenson

160 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Design Education and Practice Innovative Approaches in Technology and Social Development

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References

1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1990Delivering quality service: balancing customer perceptions and expectations 1990Service management and marketing: managing the moments of truth in service competition 1984Designing services that deliver 2005Service portraits in service research: a critical review 1997Integrating the Fuzzy Front End of New Product Development 1989A Proposed Model for New Service Development 2000New Service Development and Innovation in the New Economy

Cited by

2013Toward a Theoretical Foundation for Experience Design in Tourism 2016Improving service quality through customer journey analysis 2017Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches 2015Designing Public Services: The usefulness of three service design methods for identifying user experiences 2012A spiral process model to engineer a product service system: An explorative analysis through case studies

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Details

Year2008

Typechapter

Published2008-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations160

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-0-387-76578-5_50

openalex_workW65150484

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2019

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