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Bringing Service Design to Service Sciences, Management and Engineering
8 references·16 citing·42 second hop
Bringing Service Design to Service Sciences, Management and Engineering (2008)Bringing Service Design to Service Scienc…Service portraits in service research: a critical review (2005)Service portraits in service …New Service Development and Innovation in the New Economy (2000)New Service Development and I…Integrating the Fuzzy Front End of New Product Development (1997)Integrating the Fuzzy Front E…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A Proposed Model for New Service Development (1989)A Proposed Model for New Serv…Designing services that deliver (1984)Designing services that deliv…Public service logic and the creation of value propositions through framing (2022)Public service logic and the …Exploring the role of physical prototypes during co-creation activities at LEGO company using case study validation (2020)Exploring the role of physica…Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey (2019)Here Today, Gone Tomorrow? Ma…A designerly way of analyzing the customer experience (2018)A designerly way of analyzing…Internet of Things (IoT) enabled assistive care services: Designing for value and trust (2017)Internet of Things (IoT) enab…Co-creation in the Early Stage of Product-service System Development (2017)Co-creation in the Early Stag…Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches (2017)Bringing Service Design to ma…Improving service quality through customer journey analysis (2016)Improving service quality thr…Service Engineering: An Interdisciplinary Framework (2015)Service Engineering: An Inter…iSIM: An integrated design method for commercializing service innovation (2015)iSIM: An integrated design me…Designing Public Services: The usefulness of three service design methods for identifying user experiences (2015)Designing Public Services: Th…Towards a Taxonomy of Service Design Methods and Tools (2013)Towards a Taxonomy of Service…Toward a Theoretical Foundation for Experience Design in Tourism (2013)Toward a Theoretical Foundati…A spiral process model to engineer a product service system: An explorative analysis through case studies (2012)A spiral process model to eng…ServiceInnovation (2010)ServiceInnovationServices as Customer-Intensive Systems (2009)Services as Customer-Intensiv…The House of Quality (1988)Stage-gate systems: A new tool for managing new products (1990)Revolutionizing product development (1992)An integrated framework for project portfolio selection (1999)Product innovativeness from the firm's perspective: Its dimensions and their relation with project selection and performance (2001)Research on Innovation: A Review and Agenda for Marketing Science (2006)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Evolving to a New Dominant Logic for Marketing (2003)Adopting a service logic for marketing (2006)A customer‐dominant logic of service (2010)Digitalization Capabilities as Enablers of Value Co‐Creation in Servitizing Firms (2016)Prospect Theory: An Analysis of Decision under Risk (1979)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Measuring Emotions in Real Time (2014)Experience, Emotion, and Eudaimonia: A Consideration of Tourist Experiences and Well-being (2016)Designing tourism experiences for inner transformation (2020)Case Study Research: Design and Methods (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Dynamic capabilities and strategic management (1997)Relationship quality determinants and outcomes in retail banking services: The role of customer experience (2019)A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing (2021)The millennial customer journey: a Phygital mapping of emotional, behavioural, and social experiences (2021)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Service engineering—methodical development of new service products (2003)Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions (2005)Exploring value propositions and service innovation: a service-dominant logic study (2014)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)The innovative behaviour of tourism firms—Comparative studies of Denmark and Spain (2006)Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry (2010)
this work references cited by second hop

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1984Designing services that deliver1,272 cited
  • 2005Service portraits in service research: a critical review762 cited
  • 1997Integrating the Fuzzy Front End of New Product Development545 cited
  • 1989A Proposed Model for New Service Development476 cited
  • 2000New Service Development and Innovation in the New Economy252 cited

Cited by

  • 2013Toward a Theoretical Foundation for Experience Design in Tourism406 cited
  • 2016Improving service quality through customer journey analysis267 cited
  • 2017Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches96 cited
  • 2015Designing Public Services: The usefulness of three service design methods for identifying user experiences81 cited
  • 2012A spiral process model to engineer a product service system: An explorative analysis through case studies51 cited
  • 2019Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey51 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2013Towards a Taxonomy of Service Design Methods and Tools48 cited
  • 2015iSIM: An integrated design method for commercializing service innovation39 cited
  • 2018A designerly way of analyzing the customer experience38 cited
  • 2015Service Engineering: An Interdisciplinary Framework33 cited
  • 2009Services as Customer-Intensive Systems31 cited
  • 2020Exploring the role of physical prototypes during co-creation activities at LEGO company using case study validation29 cited
  • 2017Co-creation in the Early Stage of Product-service System Development29 cited
  • 2022Public service logic and the creation of value propositions through framing28 cited
  • 2017Internet of Things (IoT) enabled assistive care services: Designing for value and trust28 cited
  • 2010ServiceInnovation25 cited