The absolutes of leadership

Abstract

In his eleventh book, world-renowned quality management and leadership consultant Philip Crosby takes his message to the top of the organization to define the qualities and vision of that key figure in business, government, education, and Little League alike, the leader. Leaders, he says, come in five versions, based on their work patterns, and wear an infinite number of hats. And while a leader may not recognize the personal characteristics that cause people to follow him or her, the followers certainly respond to those characteristics. Crosby examines each version of the leader in relation to the Absolutes, so readers can assess both those whom they have been assigned to follow and their own leadership skills. He also discusses the leader's role in organizational finance and quality, and in dealing with customers, suppliers, employees, and bosses. Those people who already have leadership potential will blossom when they understand and epitomize these precepts.

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