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ArticleCustomer–supplier partnerships

Russell Abratt2002

Article2002

Customer–supplier partnerships

Russell Abratt · Phillip Michael Kelly

114 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Quality and Supply Management Corporate Governance and Management

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References

1994The Commitment-Trust Theory of Relationship Marketing 1987Developing Buyer-Seller Relationships 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 1994Dyadic Business Relationships within a Business Network Context 1989Hybrid Arrangements as Strategic Alliances: Theoretical Issues in Organizational Combinations 1992Developments in Marketing Science 1996Interaction, relationships and networks in business markets: an evolving perspective 1994The relationship marketing process: A conceptualization and application

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2006Marketing resources and performance of exhibitor firms in trade shows: A contingent resource perspective 2006Unpicking the meaning of value in key account management 2010Organizational factors enhancing customer knowledge utilization in the management of key account relationships 2011“Vertical coopetition”: The key account perspective 2008The impact of strategic account managers' behaviors on relational outcomes: An empirical study

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2000Business Marketing Comes of Age: A Comprehensive Review of the Literaturearticle · 14 shared references 2002Buyer–seller relationships along channels of distributionarticle · 8 shared references 1997Buyer-supplier relationships: alternative research approachesarticle · 7 shared references 2010Drivers and outcomes of importer adaptation in international buyer–seller relationshipsarticle · 7 shared references 2000The Domain and Conceptual Foundations of Relationship Marketingchapter · 6 shared references 2006Unpicking the meaning of value in key account managementarticle · 6 shared references

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Year2002

Typearticle

Published2002-08-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations114

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0019-8501(01)00174-2

openalex_workW56306129

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2011

The Effects of Leader–Member Exchange and Organizational Identification on Performance and Turnover Among Salespeople

2006System supplier's customer strategy

2008Towards an integrated framework of key account management