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• 2013Does Performance Management Lead to Better Outcomes? Evidence from the U.S. Public Transit Industry130 cited
• 2006SAFETY AND SECURITY IMPROVEMENT IN PUBLIC TRANSPORTATION BASED ON PUBLIC PERCEPTION IN DEVELOPING COUNTRIES124 cited
• 2011On the Asymmetric User Perception of Transit Service Quality108 cited
• 2007User Perceptions of Private Paratransit Operation in Indonesia106 cited
• 2003Transit Capacity and Quality of Service Manual, 2nd Edition97 cited
• 2012Using AHP to measure the perception gap between current and potential users of bus services93 cited
• 2011A Composite Index of Public Transit Accessibility91 cited
• 2007A quality control framework for bus schedule reliability81 cited
• 2007Comparing the Efficiency of Public Transportation Subunits Using Data Envelopment Analysis81 cited
• 2014Development of a Data-Driven Platform for Transit Performance Measures Using Smart Card and GPS Data77 cited
• 2003USES OF ARCHIVED AVL-APC DATA TO IMPROVE TRANSIT PERFORMANCE AND MANAGEMENT: REVIEW AND POTENTIAL69 cited
• 2011Incorporating equity into the transit frequency-setting problem68 cited
• 2008Multimodal Level of Service Analysis for Urban Streets67 cited
• 2008A complete methodology for the quality control of passenger services in the public transport business