SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A mixed-methods approach to the identification and measurement of academic library service quality constructs : LibQUAL+[TM]
0 references·13 citing·41 second hop
A mixed-methods approach to the identification and measurement of academic library service quality constructs : LibQUAL+[TM] (2001)A mixed-methods approach to the identific…Les centres et les services d’archives du Québec se font tirer le portrait… statistique. Quelques considérations méthodologiques et résultats d’une préenquête1 (2017)Les centres et les services d…First-Generation Undergraduate Library Users: Experiences and Perceptions of the Library as Place. (2017)First-Generation Undergraduat…Modeling Web-based library service quality (2012)Modeling Web-based library se…A Macro Sketch of Users' Needs, Satisfaction, and Library Performance: A Survey of University Libraries in Pakistan (2012)A Macro Sketch of Users' Need…Diagnosing university students' zone of tolerance from university library services (2010)Diagnosing university student…Service quality of travel agents in Turkey (2009)Service quality of travel age…Does Size Matter? The Effect of Resource Base on Faculty Service Quality Perceptions in Academic Libraries (2009)Does Size Matter? The Effect …Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics (2008)Service quality in academic l…Getting our priorities in order: are our service values in line with the communities we serve? (2008)Getting our priorities in ord…IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE (2007)IDENTIFYING WHAT SERVICES NEE…STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY (2006)STABILITY OF LIBRARY SERVICE …Quality: new directions in the research (2002)Quality: new directions in th…LibQUAL+™ Spring 2002 Survey Results - ARL (2002)LibQUAL+™ Spring 2002 Survey …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding perceived service quality and satisfaction (2012)Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)THE IMPACT OF SERVICE QUALITY ON USER SATISFACTION: A CASE STUDY OF SELECTED PUBLIC LIBRARIES IN BANGLADESH (2021)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Fairness and preference (1979)Delivering quality service: balancing customer perceptions and expectations (1990)Does LibQUAL+TM account for student loyalty to a university college library? (2011)Are Academic and Public Head Library Administrators (HLAs) Competitive? (2012)Performance Audit through LibQUAL+ Technique: The Experience of Burdwan University and Visva-Bharati Library Users (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Customers’ zone of tolerance for retail stores (2011)Developing a service performance assessment system to improve service quality of academic libraries (2013)Redefining Expectancy Disconfirmation Theory using LIS SERVQUAL + : An Integrated Framework for evaluating Library Service Quality and User Satisfaction (2018)Service Quality (1994)Service quality and customer satisfaction: An assessment and future directions (1999)Evaluating service quality in universities: a service department perspective (2007)Erasmus Öğrenci Hareketliliği ile Anadolu Üniversitesi’ne Gelen Öğrencilerin Kütüphane Memnuniyet Düzeyleri (2013)Coping with Library Anxiety Using Interactive Technology (2017)Educational Research: Competencies for Analysis and Application (1995)Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College. (2009)An analysis of library customer loyalty (2013)Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries (2014)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)On Great Service: A Framework for Action (1997)Applying GRA and QFD to Improve Library Service Quality (2011)How far are the public university libraries in Bangladesh meeting students' expectations? – An analysis of service quality through LibQUAL+ core items (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (2001)The HEDQUAL scale: A new measurement scale of service quality for MBA programs in higher education (2014)RETRACTED: Analysis of the barriers affecting the quality of electronic services of libraries by VIKOR, FMEA and entropy combined approach in an intuitionistic-fuzzy environment (2018)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Refinement and reassessment of the SERVQUAL scale. (1991)La productividad de los autores en la ciencia de la información colombiana (2010)Qualitative research and evaluation methods (1980)Document Analysis as a Qualitative Research Method (2009)Qualitative Research: A Guide to Design and Implementation (2009)How design shapes space choice behaviors in public urban and shared indoor spaces- A review (2020)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 2012Modeling Web-based library service quality70 cited
  • 2002Quality: new directions in the research60 cited
  • 2007IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE36 cited
  • 2010Diagnosing university students' zone of tolerance from university library services30 cited
  • 2009Service quality of travel agents in Turkey19 cited
  • 2006STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY16 cited
  • 2008Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics15 cited
  • 2012A Macro Sketch of Users' Needs, Satisfaction, and Library Performance: A Survey of University Libraries in Pakistan6 cited
  • 2017First-Generation Undergraduate Library Users: Experiences and Perceptions of the Library as Place.6 cited
  • 2008Getting our priorities in order: are our service values in line with the communities we serve?5 cited
  • 2017Les centres et les services d’archives du Québec se font tirer le portrait… statistique. Quelques considérations méthodologiques et résultats d’une préenquête12 cited
  • 2009Does Size Matter? The Effect of Resource Base on Faculty Service Quality Perceptions in Academic Libraries1 cited
  • 2002LibQUAL+™ Spring 2002 Survey Results - ARL1 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work