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Engaging Public Sector Clients: From Service-Delivery to Co-Production

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Public Policy and Administration Research Service and Product Innovation Innovative Approaches in Technology and Social Development

Abstract

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

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2012New Media and the Coproduction of Safety 2013The Multiple Facets of Co-Production: Building on the work of Elinor Ostrom 2014Activating Citizens to Participate in Collective Co-Production of Public Services 2012Co-production and Third Sector Social Services in Europe: Some Concepts and Evidence 2016Towards an empirical research agenda for public value theory 2013Correlates of Co-production: Evidence From a Five-Nation Survey of Citizens 2015Co-Production, Interdependence and Publicness: Extending public service-dominant logic 2021Co-production in digital transformation of public administration and public value creation: The case of Denmark

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