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Engaging Public Sector Clients: From Service-Delivery to Co-Production
0 references·16 citing·46 second hopsampled
Engaging Public Sector Clients: From Service-Delivery to Co-Production (2009)Engaging Public Sector Clients: From Serv…Co-production in digital transformation of public administration and public value creation: The case of Denmark (2021)Co-production in digital tran…Understanding co-production as a new public governance tool (2018)Understanding co-production a…User and Community Co-Production of Public Services: What Does the Evidence Tell Us? (2016)User and Community Co-Product…Towards an empirical research agenda for public value theory (2016)Towards an empirical research…Public services management and co-production in multi-level governance settings (2015)Public services management an…Co-Production, Interdependence and Publicness: Extending public service-dominant logic (2015)Co-Production, Interdependenc…(Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes (2015)(Co)-Contamination as the Dar…Activating Citizens to Participate in Collective Co-Production of Public Services (2014)Activating Citizens to Partic…The Multiple Facets of Co-Production: Building on the work of Elinor Ostrom (2013)The Multiple Facets of Co-Pro…Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration (2013)Restoring Trust Through the C…Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting (2013)Operationalizing Co-Productio…Correlates of Co-production: Evidence From a Five-Nation Survey of Citizens (2013)Correlates of Co-production: …Collective Action and the Sustainability of Co-Production (2013)Collective Action and the Sus…New Media and the Coproduction of Safety (2012)New Media and the Coproductio…Co-production and Third Sector Social Services in Europe: Some Concepts and Evidence (2012)Co-production and Third Secto…Networked Coproduction of Public Services in Virtual Communities: From a Government‐Centric to a Community Approach to Public Service Support (2011)Networked Coproduction of Pub…“Sticky Information” and the Locus of Problem Solving: Implications for Innovation (1994)Crossing the great divide: Coproduction, synergy, and development (1996)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)The SERVICE Framework: A Public‐service‐dominant Approach to Sustainable Public Services (2015)Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services (2019)The Logic of Collective Action. (1966)Collective Action and the Evolution of Social Norms (2000)Co-Production in Developing Countries: Insights from the community health workers experience (2013)How does open government data driven co-creation occur? Six factors and a ‘perfect storm’; insights from Chicago's food inspection forecasting model (2018)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-Efficacy: The Exercise of Control (1999)Bowling alone: the collapse and revival of American community (2000)Representative Bureaucracy and the Willingness to Coproduce: An Experimental Study (2015)The potential impacts of digital technologies on co-production and co-creation (2019)Responding to COVID-19: Community volunteerism and coproduction in China (2020)Case Study Research: Design and Methods (1984)Research in Organizational Behavior (1984)Case Study Research: Design and Methods (1991)Citizens' engagement on local governments' Facebook sites. An empirical analysis: The impact of different media and content types in Western Europe (2014)How teacher leaders influence others and understand their leadership (2014)Instrument constituencies and the supply side of policy innovation: the social life of emissions trading (2014)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Governing the Commons: The Evolution of Institutions for Collective Action (1992)Beyond co‐production: Value creation and public services (2021)Self-Efficacy: A Theoretical Analysis of Its Determinants and Malleability (1992)Social Cognitive Theory: An Agentic Perspective (2001)Exchange and Power in Social Life. (1965)Evolving to a New Dominant Logic for Marketing (2003)Exchange and Power in Social Life (2017)When value co-creation fails: Reasons that lead to value co-destruction (2018)Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)The Foucault Effect: Studies in Governmentality (1991)Reflective Practitioner (2014)Government as a platform, orchestration, and public value creation: The Italian case (2019)Public value creation in digital government (2019)A Systematic Literature Review of Empirical Research on the Impacts of e‐Government: A Public Value Perspective (2021)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The “new public management” in the 1980s: Variations on a theme (1995)Economy and Society: An Outline of Interpretive Sociology (2002)Closing the Gap or Widening the Divide: The Impacts of Technology‐Enabled Coproduction on Equity in Public Service Delivery (2020)Co-creation: the new kid on the block in public governance (2021)Qualitative Data Analysis: An Expanded Sourcebook (1994)Creating public value through digital service delivery from a citizen's perspective (2024)Does digital government transformation drive regional green innovation? Evidence from cities in China (2024)The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers (2024)
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  • 2012New Media and the Coproduction of Safety577 cited
  • 2013The Multiple Facets of Co-Production: Building on the work of Elinor Ostrom405 cited
  • 2014Activating Citizens to Participate in Collective Co-Production of Public Services308 cited
  • 2012Co-production and Third Sector Social Services in Europe: Some Concepts and Evidence299 cited
  • 2016Towards an empirical research agenda for public value theory290 cited
  • 2013Correlates of Co-production: Evidence From a Five-Nation Survey of Citizens266 cited
  • 2015Co-Production, Interdependence and Publicness: Extending public service-dominant logic253 cited
  • 2021Co-production in digital transformation of public administration and public value creation: The case of Denmark247 cited
  • 2018Understanding co-production as a new public governance tool244 cited
  • 2013Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting236 cited
  • 2015Public services management and co-production in multi-level governance settings229 cited
  • 2013Collective Action and the Sustainability of Co-Production226 cited
  • 2015(Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes213 cited
  • 2013

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Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration
209 cited
  • 2011Networked Coproduction of Public Services in Virtual Communities: From a Government‐Centric to a Community Approach to Public Service Support197 cited
  • 2016User and Community Co-Production of Public Services: What Does the Evidence Tell Us?193 cited