Articlehybrid2021

Beyond co‐production: Value creation and public services

Stephen P. Osborne · Greta Nasi · Madeline Powell

254 citations0/0 files storedPublic Administration

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Public Policy and Administration Research Service and Product Innovation Innovative Approaches in Technology and Social Development

Abstract

Abstract This paper argues for the need to go beyond appreciating co‐production as a stand‐alone process. Rather it offers a holistic model of value creation for public services, by integrating insights from both the public administration and management and the service management and marketing literatures. The components of this model are the loci, elements, and processes of value creation. Co‐production is located within this model but only as one process, not as the pre‐eminent one. The implications of this new model for public management theory and practice are explored.

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1954The Pure Theory of Public Expenditure 2011Creating Capabilities 1985Problems and Strategies in Services Marketing 2012Critical service logic: making sense of value creation and co-creation 1973Leadership and Decision-Making 2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey 2007Beyond Engagement and Participation: User and Community Coproduction of Public Services

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2022Unpacking value destruction at the intersection between public and private value 2023Public value creation mechanisms in the context of public service logic: an integrated conceptual framework 2023Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context 2022Designing for adaptation: Static and dynamic robustness in policy‐making 2023Conceptualizing the elements of value in public services: insights from practitioners

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