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Beyond co‐production: Value creation and public services
16 references·16 citing·42 second hopsampled
Beyond co‐production: Value creation and public services (2021)Beyond co‐production: Value creation and …Varieties of Participation in Public Services: The Who, When, and What of Coproduction (2017)Varieties of Participation in…Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Co-Production and the Co-Crea…Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector (2015)Experience-based Co-design an…A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey (2014)A Systematic Review of Co-Cre…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Creating Capabilities (2011)Creating CapabilitiesSteps toward a science of service systems (2007)Steps toward a science of ser…Public Values (2007)Public ValuesFrom New Public Management to Public Value: Paradigmatic Change and Managerial Implications (2007)From New Public Management to…Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Beyond Engagement and Partici…The New Public Service: Serving Rather than Steering (2000)The New Public Service: Servi…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Organizational Innovation and Performance: The Problem of "Organizational Lag" (1984)Organizational Innovation and…Leadership and Decision-Making (1973)Leadership and Decision-MakingThe Pure Theory of Public Expenditure (1954)The Pure Theory of Public Exp…NPM reconsidered: towards the study of enduring forms of NPM (2024)NPM reconsidered: towards the…Advancing Co-creation in Local Governance (2024)Advancing Co-creation in Loca…Public value creation mechanisms in the context of public service logic: an integrated conceptual framework (2023)Public value creation mechani…Conceptualizing the elements of value in public services: insights from practitioners (2023)Conceptualizing the elements …Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context (2023)Advancing Public Service Logi…Unpacking value destruction at the intersection between public and private value (2022)Unpacking value destruction a…Sustainable Development Goals and their Fit with Good Governance (2022)Sustainable Development Goals…Participation: Add‐on or core component of public service delivery? (2022)Participation: Add‐on or core…Designing for adaptation: Static and dynamic robustness in policy‐making (2022)Designing for adaptation: Sta…CO‐DESIGN ‐ing a more context‐based , pluralistic, and participatory future for public administration (2022)CO‐DESIGN ‐ing a more context…Travelling along the public service co-production road: a bibliometric analysis and interpretive review (2021)Travelling along the public s…Responsibilization and value conflicts in healthcare co-creation: a public service logic perspective (2021)Responsibilization and value …New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems (2021)New development: ‘Appreciate–…Enabling and Constraining Conditions for Co-production with Vulnerable Users: A Case Study of Refugee Services (2021)Enabling and Constraining Con…Business model innovation in the public sector: an integrative framework (2021)Business model innovation in …A replication of “Representative bureaucracy and the willingness to coproduce” (2021)A replication of “Representat…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. 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(2004)Wicked Problems, Knowledge Challenges, and Collaborative Capacity Builders in Network Settings (2008)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)A Ladder Of Citizen Participation (1969)Building Theories from Case Study Research (1989)Bowling alone: the collapse and revival of American community (2000)Transforming the Public Sector Into an Arena for Co-Creation: Barriers, Drivers, Benefits, and Ways Forward (2016)Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement (2009)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement. (2009)Bureaucracy and Innovation (1965)Top management and innovations in banking: Does the composition of the top team make a difference? (1989)Innovation, organizational learning, and performance (2010)Effects of innovation types on firm performance (2011)Innovations and organizations (2020)The Political Economy of Federalism (1985)Toward A Second-Generation Theory of Fiscal Federalism (2005)Beyond Markets and States: Polycentric Governance of Complex Economic Systems (2010)Gender and leadership style: A meta-analysis. (1990)An evaluation of conceptual weaknesses in transformational and charismatic leadership theories (1999)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Theorising environmental justice: the expanding sphere of a discourse (2013)Distributive justice and equity in transportation (2016)Wellbeing, Freedom and Social Justice (2017)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1954The Pure Theory of Public Expenditure7,498 cited
  • 2011Creating Capabilities5,653 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1973Leadership and Decision-Making2,501 cited
  • 2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey2,330 cited
  • 2007Beyond Engagement and Participation: User and Community Coproduction of Public Services1,978 cited
  • 1984Organizational Innovation and Performance: The Problem of "Organizational Lag"1,788 cited
  • 2000The New Public Service: Serving Rather than Steering1,787 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2016Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?1,135 cited
  • 2007Public Values1,083 cited
  • 2007From New Public Management to Public Value: Paradigmatic Change and Managerial Implications1,072 cited
  • 2017Varieties of Participation in Public Services: The Who, When, and What of Coproduction

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859 cited
  • 2015Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector647 cited
  • Cited by

    • 2022Unpacking value destruction at the intersection between public and private value91 cited
    • 2023Public value creation mechanisms in the context of public service logic: an integrated conceptual framework83 cited
    • 2023Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context81 cited
    • 2022Designing for adaptation: Static and dynamic robustness in policy‐making72 cited
    • 2023Conceptualizing the elements of value in public services: insights from practitioners54 cited
    • 2021New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems53 cited
    • 2021Travelling along the public service co-production road: a bibliometric analysis and interpretive review52 cited
    • 2022Participation: Add‐on or core component of public service delivery?49 cited
    • 2022CO‐DESIGN ‐ing a more context‐based , pluralistic, and participatory future for public administration43 cited
    • 2021A replication of “Representative bureaucracy and the willingness to coproduce”42 cited
    • 2022Sustainable Development Goals and their Fit with Good Governance42 cited
    • 2021Business model innovation in the public sector: an integrative framework39 cited
    • 2021Responsibilization and value conflicts in healthcare co-creation: a public service logic perspective36 cited
    • 2024NPM reconsidered: towards the study of enduring forms of NPM33 cited
    • 2024Advancing Co-creation in Local Governance29 cited
    • 2021Enabling and Constraining Conditions for Co-production with Vulnerable Users: A Case Study of Refugee Services29 cited