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Introduction. Preface. Chapter 1: The Public Sector Squeeze. Chapter 2: Zeroing In on Outcomes. Chapter 3: Why Is It So Hard to Measure Public Value? Chapter 4: Defining Value. Chapter 5: Measuring and Analyzing Public Service Value. Chapter 6: Driving Results. Chapter 7: The Key to Unlocking Public Value. Appendix: Public Service Value Methodology. Notes. Bibliography. About the Authors. Index.
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