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Flexibilization of Service Processes : Toward an Economic Optimization Model
16 references·0 citing·51 second hop
Flexibilization of Service Processes : Toward an Economic Optimization Model (2013)Flexibilization of Service Processes : To…Volume Flexibility, Product Flexibility, or Both: The Role of Demand Correlation and Product Substitution (2011)Volume Flexibility, Product F…Value Orientation in Process Management (2011)Value Orientation in Process …How much to spend on flexibility? Determining the value of information system flexibility (2011)How much to spend on flexibil…Measuring process flexibility and agility (2010)Measuring process flexibility…Manufacturing Systems Modeling and Analysis (2010)Manufacturing Systems Modelin…Driving Profitability by Encouraging Customer Referrals: Who, When, and How (2010)Driving Profitability by Enco…Connecting IT Services Operations to Services Marketing Practices (2010)Connecting IT Services Operat…Managing information technology infrastructure: a new flexibility framework (2006)Managing information technolo…Information System Flexibility and the Cost Efficiency of Business Processes (2006)Information System Flexibilit…Service Management (2004)Service ManagementCustomer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships (2004)Customer Portfolio Management…External Churning and Internal Flexibility: Evidence on the Functional Flexibility and Core‐Periphery Hypotheses (2003)External Churning and Interna…Quantitative IT portfolio management (2002)Quantitative IT portfolio man…MODERN ECONOMIC THEORY (1997)MODERN ECONOMIC THEORYJust-in-time manufacturing: an introduction (1993)Just-in-time manufacturing: a…Service operations management (1992)Service operations managementMethods of Measuring the Concentration of Wealth (1905)The new science of management decision. (1960)A Framework for the Comparative Analysis of Organizations (1967)Understanding the influence of information systems competencies on process innovation: A resource-based view (2007)Cloud Computing in Support of Supply Chain Information System Infrastructure: Understanding When to go to the Cloud (2013)Reconceptualization of information technology flexibility for supply chain management: An empirical study (2017)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Dyadic Business Relationships within a Business Network Context (1994)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value (2010)Competitive Advantage through Engagement (2015)Understanding Customer Experience Throughout the Customer Journey (2016)The Second Industrial Divide (1985)Equilibrium Unemployment as a Worker Discipline Device (1986)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Human Resource Flexibility as a Mediating Variable Between High Performance Work Systems and Performance (2008)An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance (2011)Classifying Work in the New Economy (2012)Portfolio Selection: Efficient Diversification of Investments (1959)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Portfolio approach to information systems (1989)Quantifying the value of IT-investments (2004)Quantitatives IT-Portfoliomanagement (2006)Quantifying the effects of IT-governance rules (2007)Price and Quantity Competition in a Differentiated Duopoly (1984)Manufacturing Flexibility: A Strategic Perspective (1993)On the Value of Mitigation and Contingency Strategies for Managing Supply Chain Disruption Risks (2006)Technology Choice and Capacity Portfolios under Emissions Regulation (2015)Agribusiness supply chain risk management: A review of quantitative decision models (2017)An Integrative approach to supply chain disruption risk and resilience management: a literature review (2020)The Nature of the Firm (1937)Institutions, Institutional Change and Economic Performance (1990)Institutions, Institutional Change and Economic Performance (1991)The Four Service Marketing Myths (2004)A descriptive model of the consumer co-production process (2007)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Stochastic Processes Occurring in the Theory of Queues and their Analysis by the Method of the Imbedded Markov Chain (1953)Fundamentals of Queueing Theory. (1977)Factory Physics : Foundations of Manufacturing Management (1995)Transient analysis of Bernoulli serial lines: performance evaluation and system-theoretic properties (2012)Analysis of Fork/Join and Related Queueing Systems (2014)Transient Performance Analysis of Serial Production Lines With Geometric Machines (2015)Factors affecting successful implementation of total productive maintenance (1999)Working towards agile manufacturing in the UK industry (1999)Just-in-time information presentation and the acquisition of complex cognitive skills (2001)Mass customization: Literature review and research directions (2001)The service concept: the missing link in service design research? (2002)Service Design for Experience-Centric Services (2009)The relationship marketing process: communication, interaction, dialogue, value (2004)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)Value co-creation in service logic: A critical analysis (2011)
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References

  • 2004Service Management727 cited
  • 2004Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships550 cited
  • 1992Service operations management489 cited
  • 2010Driving Profitability by Encouraging Customer Referrals: Who, When, and How240 cited
  • 2003External Churning and Internal Flexibility: Evidence on the Functional Flexibility and Core‐Periphery Hypotheses219 cited
  • 2006Information System Flexibility and the Cost Efficiency of Business Processes179 cited
  • 2010Manufacturing Systems Modeling and Analysis148 cited
  • 2011Volume Flexibility, Product Flexibility, or Both: The Role of Demand Correlation and Product Substitution146 cited
  • 1993Just-in-time manufacturing: an introduction130 cited
  • 2002Quantitative IT portfolio management123 cited
  • 2006Managing information technology infrastructure: a new flexibility framework104 cited
  • 2011Value Orientation in Process Management65 cited
  • 2010Connecting IT Services Operations to Services Marketing Practices50 cited
  • 1997MODERN ECONOMIC THEORY48 cited
  • 2011How much to spend on flexibility? Determining the value of information system flexibility41 cited

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  • 2010Measuring process flexibility and agility33 cited
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