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Urban bus transport service quality and sustainable development: understanding the service gaps
5 references·2 citing·28 second hop
Urban bus transport service quality and sustainable development: understanding the service gaps (2014)Urban bus transport service quality and s…Public transport service quality and sustainable development: a community stakeholder perspective (2009)Public transport service qual…Making Urban Transport Sustainable (2003)Making Urban Transport Sustai…A Systems Model for Evaluating Transit Performance (2000)A Systems Model for Evaluatin…A Conceptual Model of Service Quality (1988)A Conceptual Model of Service…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Women’s safety in Public Transportation: A case study of Jaipur city, India (2024)Women’s safety in Public Tran…Analysis of Bus Station Services with Importance-Performance Analysis: Empirical Results of Gerbangkertosusila Region (2018)Analysis of Bus Station Servi…Evaluating Program and Managerial Efficiency: An Application of Data Envelopment Analysis to Program Follow Through (1981)An application procedure for DEA (1989)Service Management for Competitive Advantage (1994)Comparative Study of Two Techniques of Transit Performance Assessment: AHP and GAT (2002)A Proposed Performance-Measurement System for Enabling Supply-Chain Strategies (2022)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Rich pictures: a means to explore the ‘sustainable mind’? (2010)Quality of public transport service: an integrative review and research agenda (2017)Evaluating public transport service quality using picture fuzzy analytic hierarchy process and linear assignment model (2020)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Classifying Services to Gain Strategic Marketing Insights (1983)Service Management: Strategy and Leadership in Service Businesses. (1985)Expert systems: the next challenge for managers (1986)UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES. (1988)Privacy: Recognition of a Consumer Right (1991)An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)Business research methods (1976)Importance-Performance Analysis (1977)Service Gap Analysis of Public Buses in Bangalore With Respect to Women Safety (2017)Young Women’s Perception of Safety in Public Buses: A Study of Two Indian Cities (Ahmedabad and Bangalore) (2020)Making Believe: Institutional and Discursive Barriers to Sustainable Transport in Two Australian Cities (2003)Changing Urban Form in Hong Kong: What Are the Challenges on Sustainable Transportation? (2008)Environmental Arguing at a Crossroads? Cultural Diversity in Irish Transport Planning (2018)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988A Conceptual Model of Service Quality579 cited
  • 2009Public transport service quality and sustainable development: a community stakeholder perspective106 cited
  • 2003Making Urban Transport Sustainable75 cited
  • 2000A Systems Model for Evaluating Transit Performance16 cited

Cited by

  • 2018Analysis of Bus Station Services with Importance-Performance Analysis: Empirical Results of Gerbangkertosusila Region3 cited
  • 2024Women’s safety in Public Transportation: A case study of Jaipur city, India3 cited

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