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Quality management in the service industry · Study

BookQuality management in the service industry

Lionel Stebbing1990

Book1990

Quality management in the service industry

Lionel Stebbing

50 citations·0/0 files stored·Ellis Horwood eBooks

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Customer Service Quality and Loyalty Healthcare Quality and Management Management Systems and Quality Improvement

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2006Increasing the visibility of hidden failure costs 2000Cost of quality: The hidden costs 2010An Integrated Perspective of Service Recovery: A Sociotechnical Systems Approach 2008Human factors and usability in service quality measurement

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Year1990

Typebook

Published1990-01-01

VenueEllis Horwood eBooks

Languageen

Citations50

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW570918037

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