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Quality management in the service industry
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Quality management in the service industry (1990)Quality management in the service industryThe Influence of the color of light on the customers' perception of service quality and satisfaction in the restaurant (2020)The Influence of the color of…An Integrated Perspective of Service Recovery: A Sociotechnical Systems Approach (2010)An Integrated Perspective of …Human factors and usability in service quality measurement (2008)Human factors and usability i…Increasing the visibility of hidden failure costs (2006)Increasing the visibility of …Cost of quality: The hidden costs (2000)Cost of quality: The hidden c…Estimating Nonresponse Bias in Mail Surveys (1977)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The role of meta-perceptions in customer complaining behavior (2014)Social and technical chains-of-effects in business-to-business (B2B) service relationships (2020)The Effects of Service Crises and Recovery Resources on Market Reactions: An Event Study Analysis on Data Breach Announcements (2021)Total quality control (1961)Out of the Crisis (1982)Juran's Quality Control Handbook (1990)Development of a Quantification Proposal for Hidden Quality Costs: Applied to the Construction Sector (2008)Hidden Costs of Quality: Measurement & Analysis (2015)Quantifying the cost of quality in construction projects: an insight into the base of the iceberg (2023)A construction quality costs quantifying system for the building industry (1998)Quality cost measurement under activity‐based costing (1998)Considering quality cost, time-value of money, and process quality improvement function in the economic product quantity model (2010)A Content Analysis of Research in Quality Management and a Proposed Agenda for Future Research (2014)Dynamic modeling to reduce the cost of quality in construction projects (2020)A Global Measure of Perceived Stress (1983)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Services Marketing: Integrating Customer Focus Across the Firm (2004)
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  • 2006Increasing the visibility of hidden failure costs48 cited
  • 2020The Influence of the color of light on the customers' perception of service quality and satisfaction in the restaurant47 cited
  • 2000Cost of quality: The hidden costs45 cited
  • 2010An Integrated Perspective of Service Recovery: A Sociotechnical Systems Approach41 cited
  • 2008Human factors and usability in service quality measurement25 cited

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