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Psychological Factors in Bureaucratic Encounters: Determinants and Effects of Interactions between Officials and Clients
6 references·1 citing·24 second hop
Psychological Factors in Bureaucratic Encounters: Determinants and Effects of Interactions between Officials and Clients (1980)Psychological Factors in Bureaucratic Enc…3. Wirtschaft und Gesellschaft (2004)3. Wirtschaft und GesellschaftEmotions in Personality and Psychopathology (1979)Emotions in Personality and P…Bureaucracy and the public : a reader in official-client relations (1973)Bureaucracy and the public : …Hand Movements (1972)Hand MovementsThe Repertoire of Nonverbal Behavior: Categories, Origins, Usage, and Coding (1969)The Repertoire of Nonverbal B…Bureaucratic Structure and Personality (1940)Bureaucratic Structure and Pe…Voice, Stress, and Emotion (1986)Voice, Stress, and EmotionA personality scale of manifest anxiety. (1953)A new scale of social desirability independent of psychopathology. (1960)Psychological stress and the coping process (1966)The process of emotion inference. (2007)Stress and Deception in Speech: Evaluating Layered Voice Analysis* (2009)Recognizing Stress Using Semantics and Modulation of Speech and Gestures (2015)Maybe It Is Time to Rediscover Bureaucracy (2005)The Role of Organizations in Fostering Public Service Motivation (2007)Structure! Agency! (And Other Quarrels): A Meta-Analysis Of Institutional Theories Of Organization (2009)Constants across cultures in the face and emotion. (1971)Feeling and thinking: Preferences need no inferences. (1980)An argument for basic emotions (1992)Verbal and Nonverbal Communication of Deception (1981)Bodily expression of emotion (1998)Cues to deception. (2003)Meta‐organization design: Rethinking design in interorganizational and community contexts (2012)Communal and Agentic Content in Social Cognition (2014)Urbanization with and without industrialization (2015)Sensation seeking, risk appraisal, and risky behavior (1993)A review of behavioral and biological correlates of sensation seeking (2003)Sensation seeking and risky behavior (2007)Political and Organizational Determinants of Bureaucratic Responsiveness (2000)The relationship of customer satisfaction and service workers’ perceived control (2002)Reconfiguring self/identity/status/role (2011)
this work references cited by second hop

References

  • 1969The Repertoire of Nonverbal Behavior: Categories, Origins, Usage, and Coding3,316 cited
  • 1940Bureaucratic Structure and Personality1,356 cited
  • 20043. Wirtschaft und Gesellschaft877 cited
  • 1979Emotions in Personality and Psychopathology661 cited
  • 1972Hand Movements344 cited
  • 1973Bureaucracy and the public : a reader in official-client relations21 cited

Cited by

  • 1986Voice, Stress, and Emotion63 cited

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