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How to Manage Customer Service
0 references·7 citing·16 second hop
How to Manage Customer Service (1987)How to Manage Customer ServiceImpact of performance indicators on organisations: a proposal for an evaluation model (2013)Impact of performance indicat…The interactive interface of service quality (2006)The interactive interface of …Customers' logistics service requirements and logistics strategies in the Swedish sawmill industry (2006)Customers' logistics service …Evaluating customer service performance in warehousing environments (2000)Evaluating customer service p…The power of perceived service quality in international marketing channels (1996)The power of perceived servic…A Computer-Aided Approach for Teaching and Learning Physical Distribution Service Concepts (1992)A Computer-Aided Approach for…Controlling Customer Logistics Service (1976)Controlling Customer Logistic…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Renewing the sawmill industry: studies on innovation, customer value and digitalization (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Analyzing Customer-Orientation Practices of Firms from a Wider Perspective (2008)Organizational Culture and Leadership (1986)The balanced scorecard : measures that drive performance (1992)Organizational culture and leadership (2012)A Dynamic Inventory Model with Stochastic Lead Times (1970)Physical Distribution Service in Industrial Purchase Decisions (1976)Journal of Business Logistics (2018)Estimating Nonresponse Bias in Mail Surveys (1977)Measuring Service Quality: A Reexamination and Extension (1992)Reaching the customer: Strategies for marketing and customer service (1986)Emerging Concepts In Marketing (2022)
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Cited by

  • 2006The interactive interface of service quality21 cited
  • 1996The power of perceived service quality in international marketing channels16 cited
  • 2013Impact of performance indicators on organisations: a proposal for an evaluation model12 cited
  • 1976Controlling Customer Logistics Service11 cited
  • 2006Customers' logistics service requirements and logistics strategies in the Swedish sawmill industry11 cited
  • 2000Evaluating customer service performance in warehousing environments10 cited
  • 1992A Computer-Aided Approach for Teaching and Learning Physical Distribution Service Concepts5 cited

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