Organizational Surveys: Tools for Assessment and Change

Allen I. Kraut

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Organizational Change and Leadership Leadership and Management in Organizations Organizational Management and Change

Abstract

Foreward: Manuel London PURPOSES AND USES 1. Organizational Surveys: Tools for Assessment and Research 2. The Organizational Survey as an Intervention for Change 3. The Role of Surveys in Transforming Culture: Data, Knowledge, and Action 4. Driving Change Through Surveys: Aligning Employees, Customers, and Other Key Stakeholders 5. Multisource (360-Degree) Feedback: Surveys for Individual and Organizational Development THE SURVEY PROCESS 6. Planning and Conductiing the Survey: Keeping Strategic Purpose in Mind 7. Setting Expectaions and Reporting Results: Conversations with Top Management 8. Dealing with the Data: Collection, Process, and Analysis 9. Applying Alternative Survey Methods 10. Feedback, Action Planning, and Follow-Through SPECIAL APPLICATIONS 11. Life in the Consortium: The Mayflower Group 12. The Multinational Opinion Survey 13. Linking Survey Results to Customer Satisfaction and Business Performance 14. Federal Government Surveys: Recent Practices and Future Directions 15. Ethical Concerns and Organizational Surveys.

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