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The surprising economics of a "people business".
0 references·5 citing·24 second hop
The surprising economics of a "people business". (2005)The surprising economics of a "people bus…Do perceived pioneering advantages lead to first-mover decisions? (2012)Do perceived pioneering advan…A design option for optimising knowledge worker expertise (2010)A design option for optimisin…People-driven processes in customer relationship management (2009)People-driven processes in cu…Customer experience, organisational culture and the employer brand (2007)Customer experience, organisa…Lasting customer loyalty: a total customer experience approach (2006)Lasting customer loyalty: a t…Estimating Nonresponse Bias in Mail Surveys (1977)Mail and Telephone Surveys: The Total Design Method. (1982)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Managing Diverse Employees at Starbucks: Focusing on Ethics and Inclusion (2014)How structural embeddedness leads to pioneering orientation (2018)First- or Second-Mover Advantage? The Case of IT-Enabled Platform Markets (2020)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Towards a Better Measure of Customer Experience (2013)Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services (2014)The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust (2020)Building Theories from Case Study Research (1989)Applications of case study research (1993)Building theories from case study research (2009)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Communication and Control Processes in the Delivery of Service Quality (1988)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Brand value co-creation in a digitalized world: An integrative framework and research implications (2015)How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy (2018)Toward a knowledge‐based theory of the firm (1996)Qualitative Research and Case Study Applications in Education: Revised and Expanded from Case Study Research in Education (1998)Research Methods for Business Students (2003)
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  • 2006Lasting customer loyalty: a total customer experience approach572 cited
  • 2007Customer experience, organisational culture and the employer brand440 cited
  • 2012Do perceived pioneering advantages lead to first-mover decisions?37 cited
  • 2009People-driven processes in customer relationship management24 cited
  • 2010A design option for optimising knowledge worker expertise1 cited

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