Six Sigma: SPC and TQM in Manufacturing and Services

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211 citations0/0 files storedInternational Journal of Productivity and Performance Management

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

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Contents: Introduction The development of quality What is Six Sigma? Understanding an organization Understanding the customer The vision and benefit of Six Sigma Implementing Six Sigma in practice Looking to the future Appendices Index.

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