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• 2012Lean government and platform-based governance—Doing more with less465 cited
• 2004A multilevel case study critique of six sigma: statistical control or strategic change?208 cited
• 2005The use of quality management tools and techniques: a study of application in everyday situations168 cited
• 2007Gearing Six Sigma into UK manufacturing SMEs: results from a pilot study166 cited
• 2009Does size matter for Six Sigma implementation?140 cited
• 2009Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines111 cited
• 2014Statistical Process Control (SPC) in the food industry – A systematic review and future research agenda98 cited
• 2004Six sigma or design for six sigma?98 cited
• 2011Reconstructing Six Sigma barriers in manufacturing and service organizations96 cited
• 2016Can Lean Six Sigma make UK public sector organisations more efficient and effective?90 cited
• 2003Customer‐centric six sigma quality and reliability management83 cited
• 2011A case study77 cited
• 2006A review of literature on manufacturing systems productivity measurement and improvement72 cited
• 2006Six‐sigma as a strategy for process improvement on construction projects: a case study