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I. THE CONTEXT. 1. The Challenge of Managing People and Organizations. 2. Understanding the Context of Organizations. 3. Culture in Organizations. II. UNDERSTANDING THE INDIVIDUAL. 4. Understanding and Managing Individual Differences. 5. Understanding People: Social Perception. 6. Managing Performance through Motivation and Outcomes. III. UNDERSTANDING TEAMS. 7. The Building Blocks of Group Behavior. 8. Turning Groups into Teams. 9. Leading People. V. ORGANIZATIONAL PROCESSES. 10. Making Decisions. 11. Using Power and Organizational Politics. 12. Communicating Effectively. 13. Managing Conflict and Negotiating. 14. Managing Change. IV. THE PERSON-ORGANIZATION FIT. 15. Effectiveness: The Person-Organization Fit. APPENDICES. I. The History of Management Ideas. II. Research Methods in Organizational Behavior. III. Scoring Keys. Glossary. Index.
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