Human Resource Management in the Hospitality Industry: A Practitioner's Perspective

Dana V. Tesone

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Hospitality and Tourism Education Employee Performance and Management Human Resource and Talent Management

Abstract

I. HOW WE GOT TO WHERE WE ARE. 1. Hospitality Human Resource Management: An Overview. 2. H.R. Dichotomy: Do We Serve the Staff or the Shareholders? 3. How the Government Got Involved in our Business. II. NOW THAT WE ARE HERE WHAT DO WE DO? 4. The Legal Environment. 5. Employee Relations and Labor Relations. 6. Management Ethics. 7. Protecting Employee Rights. III. HOW DO WE DO IT? 8. Recruitment and Selection Strategies. 9. Training and Development Strategies. 10. Employee Retention Strategies. 11. Performance Management Systems. 12. Communication Strategies. 13. Leadership Strategies. 14. Employee Motivation. 15. Putting it All Together.

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