The Management of Complex Projects: A Relationship Approach

Abstract

Introduction: Overview of book. Chapter 1: Scoping the subject in theory and practice. Section I: Mindsets, behaviour and competencies in project relations. Chapter 2: Risk and opportunity management in a changing world - a relationship-based approach. Chapter 3: Applying emotional intelligence in project working. Chapter 4: Project-based learning: how social relations create knowledge. Section II: Relations at the client, design team, contractor interface. Chapter 5: Relationship management theories and tools. Chapter 6: Account handling models for continuity of service. Chapter 7: Applying team-working models to projects. Chapter 8: Measuring, developing and managing trust in the relationship. Section III: Relations across the project clusters and supply chain. Chapter 9: Projects as networks and the application of social network analysis as a diagnostic tool. Chapter 10: Relations in the supply chain distance, decay and redress. Chapter 11: Communications and stakeholders. Chapter 12: Economics of relationships managing opportunities and constraints. Conclusion: Setting an agenda for academia and industry for the future

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