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Preface by Tom Peters Preface to Revised Edition Preface (Original) PART 1: Customer Empowerment: Reinventing our Enterprises in Six Months January: bosses or customers? February: routines or capabilities March: individuals or teams? April: being seen or seeing: May: power or energy? June: reflection on reinvention? PART 2: Dynamic Teaming, Virtual Enterprising and Knowledge Networking Introduction: our past and future Five generations of computers and management Computerizing enterprises Steep hierarchies: our burden Elegantly simple enterprises Leading knowledge networking Lean, agile, robust and spirited enterprising Afterword: Daniel Burris Chapter Notes References Index.
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