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Customer Service: A Management Perspective · Study

BookCustomer Service: A Management Perspective

Bernard J. La Londe1988

Book1988

Customer Service: A Management Perspective

Bernard J. La Londe · Martha C. Cooper · Thomas G. Noordewier

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Customer Service Quality and Loyalty Service and Product Innovation Customer churn and segmentation

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1993Building Good Business Relationships: More than Just Partnering or Strategic Alliances?1990A Customer‐based Competitive Analysis for Logistics Decisions 2018The new age of customer impatience 1997Application of the means‐end value hierarchy model to understanding logistics service value 1996Logistics and marketing components of customer service: an empirical test of the Mentzer, Gomes and Krapfel model 1989Furthering the Integration of Marketing and Logistics Through Customer Service in the Channel 1992Data Envelopment Analysis for monitoring customer-supplier relationships 2011Strategic Management: An Empirical Investigation Of Selected Strategy Variables On Firms Performance: A Study Of Supply Chain Management In Large Private Manufacturing Firms In Kenya

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Year1988

Typebook

Published1988-04-01

Languageen

Citations134

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ShelfCustomer Service Quality and Loyalty

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openalex_workW596080938

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