Framing Innovation in Public Service Sectors

Abstract

1. Introduction: Framing Innovation in Public Service Sectors: A Contextual Approach Lars Fuglsang and Rolf Ronning 2. How Front-line Employees Nurture Service Innovation through Co-creation with their Customers: A Case Study of Public Health Care Jenny Karlsson, Per Skalen and Erik Sundstrom 3. Service Innovations for Enhancing Public Transit Services Heiko Gebauer, Mikael Johnson and Bo Enquist 4. User-Driven Innovation and the Role of the Citizen: A Citizen, a Customer, or a Human Being? Luise Li Langergaard 5. Value Innovations in Electricity Utilities Heiko Gebauer, Hagen Worch and Bernhard Truffer 6. Framing Innovation in Postal Services: Developing a Hybrid Organization Lars Fuglsang and Jorn Kjolseth Moller 7. Organizing for Innovation in the Public Sector Anne Marie Berg 8. Translating Client-Orientation through ICT Maria Rohnebaek 9. Collaborative Service Innovation in the Public Sector Johan Quist and Martin Fransson 10. Coevolution and Innovations in Governance - A Case Study of the New Public Service System for Electric Vehicles in Oslo Rannveig Roste 11. The Diffusion of Innovation: A Question of Power Rolf Ronning 12. Conclusion: Public Service Sector Innovation in Context Lars Fuglsang and Rolf Ronning

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