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Crisis management : a diagnostic guide for improving your organization's crisis-preparedness
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  • 2001When Workers Flout Convention: A Study of Workplace Incivility521 cited
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  • 2011Understanding accommodation managers’ crisis planning intention: An application of the theory of planned behaviour228 cited
  • 2007Communicating throughout Katrina: Competing and Complementary Conceptual Lenses on Crisis Communication172 cited
  • 2012Researching Tomorrow's Crisis: Methodological Innovations and Wider Implications148 cited
  • 1999Professional conduct of scientists during volcanic crises132 cited
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  • 2008Product-harm crisis management: Time heals all wounds?125 cited
  • 2003Foreign Policy Analysis in the Twenty-First Century: Back to Comparison, Forward to Identity and Ideas119 cited
  • 2008Trust and Relational Commitment in Corporate Crises: The Effects of Crisis Communicative Strategy and Form of Crisis Response113 cited
  • 2014Harnessing the Power of Self-Organization in an Online Community During Organizational Crisis1107 cited
  • 2008Organizational Crisis Management and Human Resource Development: A Review of the Literature and Implications to HRD Research and Practice

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99 cited
  • 2007Crisis Sensemaking and the Public Inquiry80 cited
  • 2000Privacy Advocacy Groups Versus Intel79 cited
  • 2018Supplier non‐retention post disruption: What role does anger play?79 cited