Training Library Staff And Volunteers to Provide Extraordinary Customer Service

Julie Beth Todaro · Mark M. Smith

17 citations0/0 files storedVirtual Defense Library (Ministerio de Defensa)

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Library Science and Administration Library Science and Information Literacy Web and Library Services

Abstract

determining customer service essentials * examining general training guidelines * preparing specific training for library staff and volunteers * assessing and anticipating the needs of customers * tracking and responding to customer feedback * planning staff-development days * instituting continuous learning in libraries * integrating continuous learning with customer service * resource tools for customer service managers and trainees.

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2008Academic reference librarians prepare for change: an Australian case study 2011Library Hospitality: Some Preliminary Considerations 2013The Inclusive Library: An investigation into provision for students with dyslexia within a sample group of academic libraries in England and Wales 2012The Value of Verbal Praise and Recognition Amongst New Zealand Library Staff 2016A Delicate Balancing Act: an investigation of volunteer use and stakeholder perspectives in public libraries

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