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Training Library Staff And Volunteers to Provide Extraordinary Customer Service
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Training Library Staff And Volunteers to Provide Extraordinary Customer Service (2006)Training Library Staff And Volunteers to …A Delicate Balancing Act: an investigation of volunteer use and stakeholder perspectives in public libraries (2016)A Delicate Balancing Act: an …The Inclusive Library: An investigation into provision for students with dyslexia within a sample group of academic libraries in England and Wales (2013)The Inclusive Library: An inv…The Value of Verbal Praise and Recognition Amongst New Zealand Library Staff (2012)The Value of Verbal Praise an…Library Hospitality: Some Preliminary Considerations (2011)Library Hospitality: Some Pre…Academic reference librarians prepare for change: an Australian case study (2008)Academic reference librarians…Contingencies of reinforcement : a theoretical analysis (1969)Social Research Methods (1984)Principles of Scientific Management, The (2015)Organization and management : a systems and contingency approach (1979)The Essence of Change (1994)Achieving readiness for organisational change (2005)Library Anxiety: A Grounded Theory and Its Development (1986)The Christian Science Monitor (2011)Innovative public library services – staff-less or staff-intensive? (2014)Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior (2016)Toward belonging and mutual hospitality: decentering whiteness in the “new normal” (2021)The Library as a Hospitable Place: Hospitality and Welcoming Volunteers (2024)The Good Research Guide: For Small-Scale Social Research Projects (1998)The good research guide for small-scale social research projects. (1999)The Disability Studies Reader (2016)Library and Information Services for Persons with Disabilities: Indian Students Perspectives Survey (2022)Comparing the “value of information services” for providers and vulnerable patrons: a mixed-methods study with academic libraries and students with disabilities (2023)Neurodivergence in academic libraries: A review of findings, recommendations, and remaining gaps in practice and research. An Annual Review of Information Science and Technology (ARIST) paper (2025)Case Study Research: Design and Methods (1984)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)
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  • 2008Academic reference librarians prepare for change: an Australian case study19 cited
  • 2011Library Hospitality: Some Preliminary Considerations9 cited
  • 2013The Inclusive Library: An investigation into provision for students with dyslexia within a sample group of academic libraries in England and Wales9 cited
  • 2012The Value of Verbal Praise and Recognition Amongst New Zealand Library Staff3 cited
  • 2016A Delicate Balancing Act: an investigation of volunteer use and stakeholder perspectives in public libraries1 cited

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