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Challenges of Bringing Citizen Knowledge into Public Sector Service Innovation · Study

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ChapterChallenges of Bringing Citizen Knowledge into Public Sector Service Innovation

Lea Hennala2011

Chapter2011

Challenges of Bringing Citizen Knowledge into Public Sector Service Innovation

Lea Hennala · Suvi Konsti‐Laakso · Vesa Harmaakorpi

5 citations·0/0 files stored·Springer eBooks

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Innovative Approaches in Technology and Social Development Public Policy and Administration Research Service and Product Innovation

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References

1973The Strength of Weak Ties 2004Co-creation experiences: The next practice in value creation 2009Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co‐creation Activities 2002An Exploratory Investigation of User Involvement in New Service Development 2010Managing Change and Innovation in Public Service Organizations 2004Innovation—The Missing Dimension 2005Innovation--the missing dimension 2007Managing innovation through customer coproduced knowledge in electronic services: An exploratory study

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2011Customers as Innovators in Senior Service Marketsarticle · 7 shared references 2011Collaborative Innovation with Customers: A Review of the Literature and Suggestions for Future Research*article · 5 shared references 2011Benefits of Co-design in Service Design Projectsarticle · 4 shared references 2013The Value of Customer Cocreated Knowledge during the Innovation Processarticle · 4 shared references 2012Facilitating SME Innovation Capability through Business Networkingarticle · 4 shared references 2020Using customer knowledge for service innovation in travel agency industryarticle · 4 shared references

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Year2011

Typechapter

Published2011-07-19

VenueSpringer eBooks

Languageen

Citations5

Files0 public / 0

ShelfInnovative Approaches in Technology and Social Development

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doi10.1007/978-3-642-21723-4_14

openalex_workW60635429

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