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ArticleCross-cultural invariance of measures of satisfaction and service quality

Linda C. Ueltschy2002

Article2002

Cross-cultural invariance of measures of satisfaction and service quality

Linda C. Ueltschy

103 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Psychometric Methodologies and Testing Patient Satisfaction in Healthcare

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References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1992Measuring Service Quality: A Reexamination and Extension 2000A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research 1984A Service Quality Model and its Marketing Implications 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1998Assessing Measurement Invariance in Cross‐National Consumer Research 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden

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2005An investigation into customer satisfaction levels in the budget accommodation sector in Scotland: a case study of backpacker tourists and the Scottish Youth Hostels Association 2011Consumption in the public eye: The influence of social presence on service experience 2013The paths from service quality dimensions to customer loyalty 2015Assessment of Service Quality in the Fast-Food Restaurant

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2001Cultural Sensitivity to Satisfaction and Service Quality Measuresarticle · 20 shared references 2004Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culturearticle · 12 shared references 2001Measurement and Management Issues in Customer Satisfaction Research: Review, Critique and Research Agenda: Part Onearticle · 12 shared references 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail bankingarticle · 11 shared references 2006Customer satisfaction in a retail settingarticle · 11 shared references 2006Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costsarticle · 11 shared references

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Year2002

Typearticle

Published2002-10-30

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations103

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0148-2963(02)00294-1

openalex_workW608385977

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2015

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2009Design of PLS-Based Satisfaction Studies

2022A comparative study of generations X, Y, Z in food purchasing behavior: the relationships among customer value, satisfaction, and Ewom