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Contents: Preface, Erik Hollnagel Resilience and restlessness, Ron Westrum Resilience engineering: the birth of a notion, Christopher P. Nemeth The need for 'translators' and for new models of safety, Jean-Christophe Le Coze and Michele Dupre Measures of resilient performance, David Mendonca Unexampled events, resilience, and PRA, Steve Epstein Safety management - looking back or looking forward, Erik Hollnagel When resilience does not work, Akinori Komatsubara Rules management as source for loose coupling in high-risk systems, Gudela Grote Work practices and prescriptions: a key issue for organizational resilience, Dimitris Nathanael and Nicholas Marmaras Crew resilience and simulator training in aviation, Sidney Dekker, Nicholas DahlstrA m, Roel van Winsen and James M. Nyce Underlying concepts in robustness and resilience and their use in designing socio-technical systems, Bernard Pavard, Julie Dugdale, Narges Bellamine-Ben Saoud, Sandrine Darcy and Pascal Salembier Stress-strain plots as a basis for assessing system resilience, David D. Woods and John Wreathall Designing resilient critical infrastructure systems using risk and vulnerability analysis, Kurt E. Petersen and Henrik Johanssen Towards a resilient approach of safety assessment: experiences based on the design of the future air traffic management system, Oliver StrAter Resilience in the emergency department, Robert L. Wears, Shawna J. Perry, Shilo Anders and David D. Woods The Beatson event - a resilience engineering perspective, John Wreathall What went wrong at the Beatson Oncology Centre?, Richard I. Cook, Christopher P. Nemeth and Sidney Dekker Resilience, safety and testing, Steve Epstein Detecting an erroneous plan: does a system allow for effective cross-checking?, Matthieu Branlat, Shilo Anders, David D. Woods and Emily S. Patterson Investigations as an impediment to learning, Eric Hollnagel Analysis of the Beatson event, Pierre Le Bot Appendix Bibliography Indexes
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